Guest Service Representative 7am-3p 3p-11p

My-Place-Hotels; Marion Township (OH); On-site; USD 15,000 - 21,000; Full time

Benefits offered by this job

Monthly bonuses

Direct deposit

Flexible scheduling

Career growth

Job summary

My Place Hotel in Marion, OH is seeking a dependable Guest Service Representative to support front desk operations and deliver a welcoming, professional guest experience. Responsibilities include handling check-ins/check-outs, reservations, and recording guest charges accurately while guiding guests on local attractions.

The role requires strong customer service, basic computer proficiency, and the ability to multitask in a busy hotel environment.

Qualifications

• Experience in guest services or front desk roles is beneficial.
• Strong communication and customer service skills are essential.
• Ability to multitask and stay organized under pressure.

Responsibilities

• Process check-ins and check-outs and manage reservations.
• Answer questions about hotel amenities, local dining, and attractions.
• Record and reconcile guest charges including room rates, taxes, and incidentals.
• Assist with housekeeping and maintenance tasks as needed to ensure a clean, safe environment.
• Support night audit documentation and shift records as scheduled.

Skills

Customer service

Communication

Cash handling

Attention to detail

Multitasking

Tools

POS systems

Job description

My Place Hotel – Marion, OHCurrently Hiring for 1st and 2nd shift hours

My Place Hotel inMarion, OHis seeking a dependable Guest Service Representative to support front desk operations and deliver a welcoming, professional experience for every guest. This role combines customer service, administrative tasks, and hands‑on operational support. It is well‑suited for someone who enjoys variety, stays organized under pressure, and takes pride in creating a safe, clean, and friendly hotel environment.

As a Guest Service Representative, you will assist guests throughout their stay, from reservations and arrival through departure. Daily responsibilities include completing check‑ins and check‑outs, managing reservations, and ensuring all guest charges are recorded accurately, including room rates, taxes, My Store purchases, and applicable pet fees. You will serve as a knowledgeable resource for hotel amenities, loyalty rewards, and local dining, shopping, and attractions while responding to guest questions or concerns in a courteous and solution‑focused manner.

Team members support daily operations by assisting with laundry, cleaning and sanitizing common areas, stocking supplies, maintaining the coffee bar, and ensuring entrances and sidewalks remain clear of snow and ice.

The position also involves handling phone communication, including answering and transferring calls, recording messages, and coordinating guest wake‑up requests. Financial and administrative tasks are a regular part of the role and include processing credit card authorizations, handling cash transactions, maintaining logs, completing shift paperwork, and assisting with night audit documentation when scheduled. Any guest service, maintenance, or operational concerns should be communicated promptly to the General Manager.

Guest Service Representatives are expected to follow all safety and security procedures. This includes completing routine property walkthroughs of interior floors, stairwells, exterior doors, and outdoor lighting to ensure a secure environment for guests and staff.

Additional duties may include delivering guest items such as towels, cribs, or toiletries, issuing and tracking keys and key cards for housekeeping and maintenance, and assisting with guest room cleaning during periods of high occupancy or limited staffing.

Successful candidates will have basic computer proficiency, strong communication and customer service skills, and the ability to multitask while remaining organized and professional. Reliable attendance, attention to detail, and comfort handling cash and records are essential.

Pay and Benefits

This position pays$13/hourand includes monthly bonus opportunities. Benefits also include bi-weekly direct deposit, flexible scheduling, cross-training, and opportunities for growth and advancement within the company.

Available Shifts

7a-3p, 3p-11p, 11p-7aare the 3 shifts at the hotel.7a-3p and 3p-11p Shift is currently open.