Guest Experience Associate - Front Desk (Free Black Card)

Planet Fitness - PINNACLE FIT CLUBS, LLC; Arlington (VA); On-site; USD 15,000 - 22,000; Full time

Benefits offered by this job

Medical insurance

Dental & Vision Insurance

401(k) options

Paid Time Off

Free Black Card Membership

Job summary

Planet Fitness - PINNACLE FIT CLUBS, LLC in Arlington, VA is seeking a Member Services Representative to deliver a welcoming, Judgement Free experience. You will greet members, assist with inquiries, conduct tours, and promote memberships while maintaining a clean, safe club environment during AM/PM/Overnight shifts.

You will handle front desk operations, processing POS transactions, verifying membership, and protecting payment data per PCI standards.

Responsibilities

• Welcome members, prospective members, and guests with enthusiasm and professionalism.
• Create a positive first and lasting impression for every member interaction.
• Deliver exceptional customer service while promoting the Judgement Free Zone culture.
• Help resolve member concerns professionally.
• Escalate issues requiring management involvement appropriately.
• Conduct informative club tours, explain membership options, and promote Black Card memberships and club programs.
• Respond to member inquiries regarding club policies, memberships, amenities, and services.
• Consistently enforce club policies and rules, stay professional in challenging interactions, use de-escalation techniques, and seek leadership support when needed.

Job description

Planet Fitness - PINNACLE FIT CLUBS, LLC in Arlington, VA is seeking a Member Services Representative to deliver a welcoming, Judgement Free experience. You will greet members, assist with inquiries, conduct tours, and promote memberships while maintaining a clean, safe club environment during AM/PM/Overnight shifts.

You will handle front desk operations, processing POS transactions, verifying membership, and protecting payment data per PCI standards.