Front Desk & Member Experience Specialist (Free Black Card)

Planet Fitness; Tampa (FL); Presencial; USD 17.000 - 25.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Free Black Card Membership

Free uniforms

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Wellness resources

Dental insurance

Employee discounts

Descripción de la vacante

Planet Fitness is seeking a friendly Member Services Representative to create a positive experience for members, prospective members and guests. You will greet visitors, assist with front desk activities, sign up new members, and schedule tours.

The role emphasizes excellent customer service, basic computer use, reliability and a passion for fitness. You will help keep the club welcoming and maintained and escalate issues to management when needed.

Formación

• Customer service background preferred.
• Basic computer proficiency required.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact professionally with members and coworkers.
• Strong listening skills and diplomacy in interactions.
• High School diploma or GED required.
• Must be 18 years or older.

Responsabilidades

• Greet members, prospective members and guests with exceptional service.
• Handle front desk activities including answering phones and inquiries.
• Check members into the system and assist with new member sign-up.
• Take prospective members on tours and explain club features.
• Facilitate updates to member accounts.
• Respond to questions and concerns promptly and professionally; escalate as needed.
• Assist in maintaining cleanliness and neatness of the club.

Conocimientos

Customer service

Communication

Empathy

Problem solving

Listening

Diplomacy

Positive attitude

Punctuality

Educación

High School diploma/GED

Herramientas

Basic computer proficiency

Descripción del empleo

Planet Fitness is seeking a friendly Member Services Representative to create a positive experience for members, prospective members and guests. You will greet visitors, assist with front desk activities, sign up new members, and schedule tours.

The role emphasizes excellent customer service, basic computer use, reliability and a passion for fitness. You will help keep the club welcoming and maintained and escalate issues to management when needed.