Guest Relations Representative

Sentara Health; South Boston (VA); On-site; USD 19,000 - 29,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid time off

Parental leave

Family caregiver leave

Disability insurance

Life Insurance

401k match

Tuition assistance

Student debt payoff

Pet insurance

Legal resources

Annual bonus eligibility

Job summary

Sentara Halifax Regional Hospital in South Boston, VA is hiring a Guest Relations Representative to serve as a liaison between patients, families, visitors and the medical team. You will help create a welcoming environment and address concerns to ensure a smooth, comfortable experience.

The role includes cross training on the switchboard and rotating shifts. Flexible schedule with minimum 8 hours per week; High School diploma and 1 year of customer service experience are required.

Qualifications

• High school diploma or equivalent required.
• 1 year of customer service experience required.
• No specific certification or licensure required.

Responsibilities

• Act as liaison between patients, families, visitors and hospital team.
• Provide a welcoming and genuine environment and address concerns to ensure a smooth experience.
• Cross-train on the hospital switchboard.
• Work rotating shifts with a minimum of 8 hours per week.

Skills

Customer service

Interpersonal skills

Communication

Switchboard operations

Education

High school diploma or equivalent

Tools

Switchboard

Job description

Overview

Sentara Halifax Regional Hospital is hiring a Guest Relations Representative.

The Guest Relations Representative is a liaison between patients, families, visitors, and hospital and medical team members. Responsible for providing a welcoming and genuine environment and address concerns to ensure a smooth and comfortable experience for patients.

Will also cross train on the switchboard.

Flexi schedule - will be asked to work varying shifts on rotating days and hours (days, evenings, nights). Minimum 8 hours per week.

City/State: South Boston, VA

Work Shift: Rotating

Education

• High School Grad or Equivalent (Required)

Certification/Licensure

• No specific certification or licensure requirements

Experience

• Customer Service Experience - 1 year (Required)

Talroo - Allied Health, customer service, guest services, concierge, front desk

Benefits: Caring For Your Family and Your Career

• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down – $10,000
• Pet Insurance
• Legal Resources Plan
• Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.

Sentara Halifax Regional Hospital is fueled by the expertise of a well-established medical staff representing more than two-dozen specialties, while remaining focused on excellent care. Services at this hospital include cardiovascular services, emergency services, family birthing center, hospitalist program, imaging/radiology services, laboratory services, nephrology services, orthopedic services, rehabilitation services and surgical services. We improve health every day, come be a part of the community.

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission “to improve health every day,” this is a tobacco-free environment.

For positions that are available as remote work,

Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.