Guest Experience Associate - Front Desk (1st/2nd Shifts)

SpringHill Suites Cincinnati Airport South; Florence (KY); On-site; USD 32,000 - 42,000; Full time

Job summary

SpringHill Suites Cincinnati Airport South in Florence, KY is seeking a friendly Front Desk Associate to join our hotel team. This role requires availability for 1st and 2nd shifts, including weekends and holidays as needed.

You will greet guests, check them in/out, handle reservations and payments, answer phones, and maintain a clean, welcoming front desk area. Ideal candidates have customer service or hospitality experience and strong communication.

Qualifications

• Customer service or hospitality experience preferred.
• Strong communication and multitasking skills.
• Basic computer skills.
• Dependable, punctual, and team-oriented.
• Ability to work 1st and 2nd shifts.

Responsibilities

• Greet and assist guests in a courteous and professional manner.
• Check guests in and out efficiently.
• Handle reservations, payments, and basic accounting tasks.
• Answer phones and respond to guest inquiries.
• Resolve guest concerns promptly to ensure a positive stay.
• Maintain a clean and organized front desk area.

Skills

Customer service

Hospitality experience

Communication

Multitasking

Computer skills

Dependable

Punctual

Team oriented

1st/2nd shifts

Job description

SpringHill Suites Cincinnati Airport South in Florence, KY is seeking a friendly Front Desk Associate to join our hotel team. This role requires availability for 1st and 2nd shifts, including weekends and holidays as needed.

You will greet guests, check them in/out, handle reservations and payments, answer phones, and maintain a clean, welcoming front desk area. Ideal candidates have customer service or hospitality experience and strong communication.