Front Desk & Night Audit Specialist

SpringHill Suites Cincinnati Airport South; Florence (KY); On-site; USD 19,000 - 28,000; Full time

Job summary

SpringHill Suites Cincinnati Airport South seeks a personable Hotel Front Desk Associate to greet and register guests, answer questions, and respond to needs while delivering an exceptional guest experience. The role emphasizes friendly service, professionalism, and accurate handling of transactions.

The position requires strong English communication, a neat appearance, and the ability to balance a small desk of duties in a fast-paced hotel environment.

Qualifications

• High school diploma or GED required.
• Prior hospitality experience preferred.
• Knowledge of accounting operations (AR/AP) preferred.
• Moderate calculator skills for complex math.
• Ability to input information using a computer.
• Professional appearance and demeanor.
• Strong English language skills.
• Valid Driver's License.

Responsibilities

• Greet guests and assist with check-ins and check-outs.
• Provide prompt, courteous service to meet quality standards.
• Inform guests about local attractions and hours.
• Present room keys, certificates, coupons, and refreshment center items.
• Process charges and balance the house bank.
• Handle guest complaints and coordinate assistance.
• Escort guests to rooms and assist with safety deposit boxes.
• Perform additional duties as assigned.

Skills

Strong English language skills

Excellent communication

Interpersonal skills

Active listening

Education

High school diploma or GED

Job description

SpringHill Suites Cincinnati Airport South seeks a personable Hotel Front Desk Associate to greet and register guests, answer questions, and respond to needs while delivering an exceptional guest experience. The role emphasizes friendly service, professionalism, and accurate handling of transactions.

The position requires strong English communication, a neat appearance, and the ability to balance a small desk of duties in a fast-paced hotel environment.