Guest Experience Pro — Front Desk Agent

Aimbridge Hospitality; Florence (KY); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, and Vision Coverage

Disability Income (Short/Long-Term)

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

Aimbridge Hospitality is hiring a Front Desk Agent at Hyatt Place Cincinnati Airport / Florence. The role focuses on warm welcomes, smooth check-ins, and friendly departures, acting as the face of the hotel for guests in the Florence area.

You will handle reservations and guest requests with precision to ensure a memorable stay. The position requires a high school diploma or equivalent, familiarity with hotel software, and a customer-focused mindset.

Qualifications

• Guest-focused service experience or hospitality exposure.
• Ability to communicate clearly with guests and team.
• Comfort with juggling reservations and tasks in a front desk role.

Responsibilities

• Deliver warm welcomes, smooth check-ins and friendly check-outs.
• Handle reservations, requests and guest inquiries with professionalism.
• Coordinate with team to ensure seamless front desk operations.
• Maintain accuracy in financial details and guest records.

Skills

Guest Service

Communication

Problem Solving

Multitasking

Education

High school diploma or equivalent

Tools

Hotel management software

Microsoft Office

Job description

Aimbridge Hospitality is hiring a Front Desk Agent at Hyatt Place Cincinnati Airport / Florence. The role focuses on warm welcomes, smooth check-ins, and friendly departures, acting as the face of the hotel for guests in the Florence area.

You will handle reservations and guest requests with precision to ensure a memorable stay. The position requires a high school diploma or equivalent, familiarity with hotel software, and a customer-focused mindset.