Front Desk Associate

Jsk Hospitality; Hammond (IN); Hybrid; USD 17,000 - 25,000; Full time

Benefits offered by this job

Competitive hourly rate

Paid Time Off

employee hotel discounts

training and advancement opportunities

health benefits for eligible full-time

Job summary

The Courtyard by Marriott Hammond is seeking a friendly Front Desk Agent to greet guests, check in/out, and deliver brand-standard service from arrival to departure.

You will handle reservations, upsell services, assist with guest needs, and participate in loyalty enrollment while maintaining lobby appearance and security procedures.

Qualifications

• High school diploma or equivalent.
• Strong customer service skills; prior hospitality or retail experience preferred.
• Basic computer and PMS comfort; cash handling ability.
• Flexible availability including nights, weekends, and holidays.
• Ability to stand for extended periods; professional appearance and positive attitude.
• Must be at least 18 years old.

Responsibilities

• Perform check-ins and check-outs, manage reservations, and process payments accurately.
• Assist with guest requests, directions, local information, and special needs.
• Upsell rooms and services and promote hotel amenities.
• Maintain lobby and front desk appearance and supplies.
• Handle cash, balance drawers, and complete shift reports.
• Resolve guest concerns promptly or elevate appropriately.
• Support other departments as needed for seamless operations.
• Uphold safety, security, and emergency procedures.
• Deliver Courtyard by Marriott service standards and enroll guests in the loyalty program.

Skills

Customer service

Hospitality experience

Cash handling

PMS experience

Flexible schedule

Professional demeanor

Education

High school diploma

Tools

PMS systems

Job description

Property: Courtyard by Marriott

About the Role

Be the first point of contact for our guests. Deliver warm, efficient, brand-standard service from arrival to departure at the Courtyard by Marriott Hammond.

Responsibilities

• Perform check-ins and check-outs, manage reservations, and process payments accurately.
• Assist with guest requests, directions, local information, and special needs.
• Upsell rooms and services and promote hotel amenities.
• Maintain lobby and front desk appearance and supplies.
• Handle cash, balance drawers, and complete shift reports.
• Resolve guest concerns promptly or elevate appropriately.
• Support other departments as needed for seamless operations.
• Uphold safety, security, and emergency procedures.
• Deliver Courtyard by Marriott service standards and enroll guests in the loyalty program.

Required

• High school diploma or equivalent.
• Strong customer service skills; prior hospitality or retail experience preferred.
• Basic computer and PMS comfort; cash handling ability.
• Flexible availability including nights, weekends, and holidays.
• Ability to stand for extended periods; professional appearance and positive attitude.
• Must be at least 18 years old.

Preferred

• Marriott brand systems experience.

Benefits

• Competitive hourly rate
• Paid Time Off
• employee hotel discounts
• training and advancement opportunities
• health benefits for eligible full-time associates

About JSK

South Bend, IN-based management, investment & development company operating Marriott, Hilton, IHG & Choice branded hotels. We focus on strong operations, guest service excellence, and internal development.

JSK Hospitality is proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.