Guest Experience Associate — Front Desk

Greens Group; Parker (AZ); On-site; USD 28,000 - 38,000; Full time

Job summary

Greens Group in Parker, AZ seeks a Guest Service Associate with 1+ year of experience to deliver outstanding guest interactions and keep operations running smoothly at the front desk. You will handle inquiries, support guests, and ensure a welcoming environment.

The role requires professionalism, reliability, and strong communication. Shift flexibility and physical stamina to stand for long hours are expected, with occasional holidays, weekends, and evenings.

Qualifications

• Well-groomed and professional appearance.
• Good listener.
• Empathetic and tolerant.
• Rational, prudent, and practical.

Responsibilities

• Increase guest satisfaction by providing efficient and courteous service in accordance with hotel standards and procedures.
• Execute selling strategies to boost hotel revenue while upholding mission, values and culture.
• Communicate with guests and colleagues, receive and transmit mail, phone, and written messages using log books.
• Assist guests with professionalism to maintain a hospitable attitude.
• Operate property management systems to post charges, compute bills, collect payments, and make changes.

Skills

Multi-task

Detail-oriented

Service-centric

Good listener

Empathetic

Practical

Tools

PMS software

Job description

Greens Group in Parker, AZ seeks a Guest Service Associate with 1+ year of experience to deliver outstanding guest interactions and keep operations running smoothly at the front desk. You will handle inquiries, support guests, and ensure a welcoming environment.

The role requires professionalism, reliability, and strong communication. Shift flexibility and physical stamina to stand for long hours are expected, with occasional holidays, weekends, and evenings.