Guest Experience Associate - Front Desk & Service

Hotel Equities; Austin (TX); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) Retirement Plan

Paid Vacation

Sick Time & Holidays

Employee Assistance Program

Career Growth Opportunities

Job summary

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is seeking a friendly, service-oriented Guest Services Representative to join our team. This Front Office role delivers welcoming, efficient, and professional service during guest arrival, stay, and departure.

You will assist guests with reservations, payments, information, and service recovery while supporting smooth daily hotel operations and promoting hotel services and amenities to enhance guest

Qualifications

• High School diploma or equivalent preferred.
• Experience in hotel front desk or customer service preferred.
• Strong verbal and written communication skills.
• Basic computer and cash-handling skills.
• Ability to work flexible hours, including nights, weekends, and holidays.

Responsibilities

• Welcome guests and provide friendly, professional service throughout their stay.
• Process arrivals, departures, reservations, payments, and guest requests accurately.
• Respond promptly to questions, concerns, and special requests.
• Resolve routine guest issues and escalate concerns to management when appropriate.
• Maintain accurate guest information, records, and shift documentation.
• Communicate effectively with housekeeping, maintenance, sales, and other hotel departments.
• Promote hotel services, amenities, and relevant guest opportunities.
• Follow cash-handling, security, privacy, and hotel operating procedures.
• Monitor the lobby and front desk area to maintain a welcoming and organized environment.
• Complete assigned shift responsibilities and maintain effective communication during handoffs.
• Perform other duties as assigned.

Skills

Customer service

Cash handling

Communication

Professionalism

Flexibility

Education

High school diploma or equivalent

Tools

PMS

POS

MS Office

Job description

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is seeking a friendly, service-oriented Guest Services Representative to join our team. This Front Office role delivers welcoming, efficient, and professional service during guest arrival, stay, and departure.

You will assist guests with reservations, payments, information, and service recovery while supporting smooth daily hotel operations and promoting hotel services and amenities to enhance guest