Guest Experience Specialist - Front Desk & Growth

G&B HOTEL EMPLOYEE LEASING LLC; Mahwah (NJ); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Supportive team environment

Growth opportunities in front desk

Daily impact with guests

Job summary

G&B HOTEL EMPLOYEE LEASING LLC in Mahwah, NJ is seeking a friendly Guest Service Representative for Homewood Suites Mahwah. Full-time, hourly position at $19 per hour, with flexible shifts including holidays and weekends.

You will check guests in/out, manage reservations, answer questions, and coordinate with housekeeping to ensure a smooth front desk operation, delivering memorable stays. Ideal candidates have strong customer service, good communication, and comfort with hotel systems.

Qualifications

• Strong customer service and communication skills.
• Friendly, positive, and professional presence.
• Comfortable using computers and hotel systems.
• Dependable, organized, and able to multitask.
• Prior hotel or customer service experience is helpful but not required.
• Flexible to work any shifts including holidays and weekends.

Responsibilities

• Greet guests and provide friendly, helpful service.
• Assist with check ins, check outs, room assignments, and reservations.
• Answer guest questions and resolve issues promptly.
• Operate the front desk system and process payments.
• Communicate with housekeeping and other departments.
• Maintain the front desk area in a clean and organized manner.
• Handle guest requests and escape concerns when needed.
• Provide local information and general hotel assistance.

Skills

Customer service

Communication skills

Multitasking

Professional presence

Computer skills

Tools

Hotel systems

Job description

G&B HOTEL EMPLOYEE LEASING LLC in Mahwah, NJ is seeking a friendly Guest Service Representative for Homewood Suites Mahwah. Full-time, hourly position at $19 per hour, with flexible shifts including holidays and weekends.

You will check guests in/out, manage reservations, answer questions, and coordinate with housekeeping to ensure a smooth front desk operation, delivering memorable stays. Ideal candidates have strong customer service, good communication, and comfort with hotel systems.