GUEST SERVICE REPRESENTATIVE

G&B HOTEL EMPLOYEE LEASING LLC; Mahwah (NJ); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Supportive team environment

Growth opportunities in front desk

Daily impact with guests

Job summary

G&B HOTEL EMPLOYEE LEASING LLC in Mahwah, NJ is seeking a friendly Guest Service Representative for Homewood Suites Mahwah. Full-time, hourly position at $19 per hour, with flexible shifts including holidays and weekends.

You will check guests in/out, manage reservations, answer questions, and coordinate with housekeeping to ensure a smooth front desk operation, delivering memorable stays. Ideal candidates have strong customer service, good communication, and comfort with hotel systems.

Qualifications

• Strong customer service and communication skills.
• Friendly, positive, and professional presence.
• Comfortable using computers and hotel systems.
• Dependable, organized, and able to multitask.
• Prior hotel or customer service experience is helpful but not required.
• Flexible to work any shifts including holidays and weekends.

Responsibilities

• Greet guests and provide friendly, helpful service.
• Assist with check ins, check outs, room assignments, and reservations.
• Answer guest questions and resolve issues promptly.
• Operate the front desk system and process payments.
• Communicate with housekeeping and other departments.
• Maintain the front desk area in a clean and organized manner.
• Handle guest requests and escape concerns when needed.
• Provide local information and general hotel assistance.

Skills

Customer service

Communication skills

Multitasking

Professional presence

Computer skills

Tools

Hotel systems

Job description

Job Details

Job Location: Homewood Suites Mahwah - Mahwah, NJ 07430

Position Type: Full Time

Salary Range: $19.00 - $19.00 Hourly

Job Shift: Any

You are friendly, professional, and enjoy helping people. You understand that great service creates memorable stays, and you take pride in being the first and last impression guests receive. If you enjoy problem solving and creating positive guest experiences, keep reading.

The Role

As a Guest Service Representative, you assist guests with check ins, check outs, reservations, and daily service needs. You help ensure smooth front desk operations and support an exceptional guest experience.

What You Will Be Doing

• Greet guests and provide friendly, helpful service
• Assist with check ins, check outs, room assignments, and reservations
• Answer guest questions and resolve issues promptly
• Operate the front desk system and process payments
• Communicate with housekeeping and other departments
• Maintain the front desk area in a clean and organized manner
• Handle guest requests and escape concerns when needed
• Provide local information and general hotel assistance

Why You Will Love It Here

• Supportive team environment
• Opportunities to grow in front desk and hotel operations
• A role where you meet new people and make a daily impact

Ready to Join the Team

If you are ready to assist guests and help create memorable stays, we would love to meet you.

EOE

Qualifications

What Makes You You

• Strong customer service and communication skills
• Friendly, positive, and professional presence
• Comfortable using computers and hotel systems
• Dependable, organized, and able to multitask
• Prior hotel or customer service experience is helpful but not required
• Flexible to work any shifts including holidays and weekends