Guest Experience Associate - Arena Events

ASM Global Group; City of Albany (NY); On-site; USD 18,000 - 26,000; Part time

Job summary

ASM Global is seeking a part-time Security Associate at MVP Arena, Albany, NY. You will provide outstanding customer service, scan tickets at entry, and guide patrons to their seats and facilities while maintaining a professional appearance.

You must be at least 18, have a HS diploma or GED, and possess 6 months of prior customer service experience. You may work nights, weekends, and holidays, with irregular hours as events require.

Qualifications

• Minimum 18 years old.
• HS Diploma or GED required.
• At least 6 months of prior customer service experience.
• Must be fluent in English.
• Able to see and read small text on tickets.
• Willing to work nights, weekends, holidays, and irregular hours.

Responsibilities

• Provide excellent customer service and maintain a courteous demeanor.
• Scan tickets at entry and verify proper credentials.
• Direct patrons to seats, restrooms, and other locations.
• Notify Security Supervisor of issues or incidents.
• Monitor assigned area for spills or hazards.
• Follow emergency procedures and building rules.

Skills

Customer service

English fluency

Professional presentation

Irregular hours

Education

HS Diploma or GED

Job description

ASM Global is seeking a part-time Security Associate at MVP Arena, Albany, NY. You will provide outstanding customer service, scan tickets at entry, and guide patrons to their seats and facilities while maintaining a professional appearance.

You must be at least 18, have a HS diploma or GED, and possess 6 months of prior customer service experience. You may work nights, weekends, and holidays, with irregular hours as events require.