Guest Services

Legends Global; City of Albany (NY); On-site; USD 18,000 - 26,000; Part time

Job summary

Legends Global is seeking a part-time Arena Security Associate for MVP Arena in Albany. You will greet guests, scan tickets, and direct patrons to seating or facilities while delivering friendly, professional service.

You must be 18+, have a HS Diploma or GED, and at least 6 months of customer service experience. Candidates should be flexible to work nights, weekends, and event-based shifts.

Qualifications

• Must be at least 18 years old.
• HS Diploma or GED required.
• Minimum six months of customer service experience.

Responsibilities

• Scan tickets at entry and verify valid credentials.
• Direct patrons to seating, restrooms, and exits.
• Provide courteous, professional assistance and answer questions.
• Monitor crowd flow and report incidents to security supervisors.
• Adhere to emergency and building policies.

Skills

Customer service

English fluency

Communication

Attention to detail

Education

HS Diploma or GED

Job description

SUMMARY: Under the supervision of the Security Manager and Security Supervisors, responsible for providing excellent customer service, scanning tickets, directing and guiding patrons to appropriate location(s), listen to and assist patrons with any questions, comments and suggestions they may have, and communicate facility amenities. This is a part-time, causal position as needed based on events.ESSENTIAL DUTIES & RESPONSIBILITIES:· Provide excellent customer service and always maintain a courteous and professional demeanor· Exercise restraint and patience when dealing with a disruptive patron· Ensure that patrons enter and exit the building in an orderly fashion· Scanning patron’s tickets as they enter the building and ensuring all patrons have a proper ticket/credential· Direct patrons to appropriate locations (seats, restroom, etc.)· Ensure patrons are in the correct location(s) with corresponding tickets· Listen and respond to patron’s questions, comments and suggestions and get assistance when needed· Communicate to Security Supervisor any issues including patron accidents, patron actions that may be disruptive or inappropriate· Be alert and oversee assigned area for spills or situations requiring staff attention· Follows protocol in the case of emergency situations· Maintain the rules and regulations of the building· Other duties may be assignedQUALIFICATIONS: To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.· Must be at least 18 years old· HS Diploma or GED required· A minimum of six (6) months prior customer service experienceKNOWLEDGE, SKILLS & ABILITIES:· Excellent customer service skills· Must be personable and proactive in providing assistance to all patrons and staff· Follow oral and written instructions and communicate effectively with others· Must have professional presentation, appearance and work ethic· Must be fluent in English· Able to see and read small sized text on tickets (paper and electronic)· Must be able to work irregular hours including nights, weekends, holidays as well as during normal business hours· May be subjected to adverse conditionsPHYSICAL DEMANDS:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to:· Move around the facility, climbing stairs, walking, and standing for an entire shift· May be exposed to adverse weather conditions, loud noise, flashing lights, and darkened areasNOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.Pay Rate: $16.00/hourPlease submit resumes/applications online only.Recruiter: Christine HayesMVP Arena 51 South Pearl Street Albany, NY 12207 / Albany Capital Center 55 Eagle Street Albany, NY 12207Applicants that need reasonable accommodations to complete the application process may contact Christine Hayes at 518-487-2011.Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.