Arena Event Security & Guest Services

ASM Global-SMG; United States; On-site; USD 21,000 - 30,000; Part time

Job summary

Legends Global is seeking an Event Security Officer at SNHU Arena in Manchester, NH for part-time, event-based work. You will greet guests, scan tickets, assist with seating, and help maintain a safe environment during events and non-event operations.

Role requires strong customer service, calmness under pressure, and the ability to work well in a team. Prior venue or guest services experience is a plus; 18+ years old with a high school diploma or GED preferred.

Qualifications

• Must be 18 years or older.
• High school diploma or GED preferred.
• Previous customer service experience is preferred; experience working in event venues, arenas, or guest services is a plus.
• Strong customer service and communication skills.
• Friendly, positive, and professional attitude.
• Ability to work well in a team environment.
• Ability to remain calm in a fast-paced and high-energy environment.
• Reliable and able to maintain consistent attendance.
• Ability to follow written and verbal instructions.

Responsibilities

• Greet guests in a friendly and professional manner upon arrival.
• Scan tickets and assist guests with entering the arena.
• Help guests locate their seats and provide general event and venue information.
• Verify tickets for entry into seating sections and restricted areas as needed.
• Assist guests with disabilities by supporting accessible seating, entrances, and other accommodations as needed.
• Monitor assigned seating sections to ensure aisles and walkways remain clear and compliant with safety and fire code requirements.
• Proactively assist guests who may have questions, concerns, or need help during events.
• Handle guest concerns professionally and notify a supervisor if additional support is needed.
• Remain calm and assist with guest safety in the event of an emergency by following arena procedures.
• Help maintain the cleanliness of seating sections by picking up debris and checking for lost items.
• Support event operations before, during, and after events as needed.
• Follow all arena policies, procedures, and dress code guidelines.
• Perform other duties as assigned.

Skills

Customer service

Communication skills

Team player

Calm under pressure

Reliable attendance

Follow instructions

Education

High School Diploma or GED

Job description

Legends Global is seeking an Event Security Officer at SNHU Arena in Manchester, NH for part-time, event-based work. You will greet guests, scan tickets, assist with seating, and help maintain a safe environment during events and non-event operations.

Role requires strong customer service, calmness under pressure, and the ability to work well in a team. Prior venue or guest services experience is a plus; 18+ years old with a high school diploma or GED preferred.