Guest Experience Associate

Michaels Stores; Puyallup (WA); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

401(k) with employer match

Employee assistance program

Medical, dental, and vision coverage

Telemedicine services

Flexible spending accounts

Commuter benefits

Tuition assistance

Adoption assistance

Voluntary insurance options

Employee discounts

Partner discount programs

Job summary

Michaels Stores is seeking a customer service oriented teammate in Puyallup, WA. You will assist customers, locate products, and provide solutions while delivering a fast, friendly checkout experience.

You will also participate in truck unloading, stocking, and store recovery to maintain a well-merchandised, in-stock store. Expect nights, weekends, and early shifts in a public retail setting.

Qualifications

• Retail and/or customer service experience preferred
• Ability to stand for long periods and move throughout the store
• Strong communication and problem-solving skills

Responsibilities

• Help customers shop, locate products, and provide solutions
• Provide fast, friendly checkout with cash handling to standards
• Educate customers on Rewards and Private Label Credit Cards and enroll them
• Engage customers in VOC surveys
• Assist with BOPIS and SFS Omni channel processes
• Participate in truck unload, stocking, and planogram (POG) processes
• Support store recovery, in-stock conditions, and merchandise returns
• Perform Store In Stock Optimization (SISO) and AD set duties
• Support shrink and safety programs
• Adhere to SOPs and company policies
• Interacts respectfully with customers and team members
• Cross trained in Custom Framing selling and production

Job description

Michaels Stores is seeking a customer service oriented teammate in Puyallup, WA. You will assist customers, locate products, and provide solutions while delivering a fast, friendly checkout experience.

You will also participate in truck unloading, stocking, and store recovery to maintain a well-merchandised, in-stock store. Expect nights, weekends, and early shifts in a public retail setting.