Guest Experience Analytics Intern

Alaska Airlines, Inc.; SeaTac (WA); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Free stand-by travel privileges

Travel benefits begin on day one

Up to six employee choice travel кред

Job summary

Alaska Airlines internship program seeks motivated students to contribute to data-driven projects in Food, Beverage and Catering Operations. You will analyze guest satisfaction data, flight-inflight feedback, and delay information, then collaborate with teams to drive actionable insights and strategic improvements.

Located in SeaTac, WA, the 12-week summer internship offers hands-on experience, networking with leaders, and standby travel benefits. Relocation may be required for the duration.

Qualifications

• Working toward a Bachelors degree with a focus in Analytics/Data Science, Operations, Marketing or Customer Experience.
• Experience working in Excel and other office productivity tools such as PowerPoint.
• Basic coursework in Finance, Accounting and Mathematics.
• Currently enrolled in an undergraduate program and have at least one semester or quarter of school remaining after the internship.
• Must have achieved a junior or higher academic standing at the time of application.
• High school diploma or equivalent.
• Minimum age of 18.
• Must be authorized to work in the U.S.
• Tableau or Power BI exposure helpful but not required.

Responsibilities

• Analyze data from guest satisfaction, flight attendant comments and delay information to create actionable insights into the performance of the Food, Beverage and Catering Operations teams.
• Perform analysis on retail program sales and take-rate data combined with waste and guest feedback on our fresh food pre-order program; then partner with various team leads to create strategies and tactics to improve sales, reduce costs and increase guest satisfaction.
• Provide support for Inflight Guest Products dashboard and reporting by using various productivity tools such as Excel to automate and streamline current reporting and analytics processes.
• Support our business management team with reviewing budgets and preparing data for our annual budget planning process.

Education

Bachelor's degree in Analytics/Data Science, Operations, Marketing or Customer Experience

Tools

Excel

PowerPoint

Power BI

Tableau

Job description

Alaska Airlines internship program seeks motivated students to contribute to data-driven projects in Food, Beverage and Catering Operations. You will analyze guest satisfaction data, flight-inflight feedback, and delay information, then collaborate with teams to drive actionable insights and strategic improvements.

Located in SeaTac, WA, the 12-week summer internship offers hands-on experience, networking with leaders, and standby travel benefits. Relocation may be required for the duration.