Guest Experience Ambassador - Retail Team

Build-A-Bear Workshop; Lancaster (Lancaster County); On-site; USD 17,000 - 22,000; Full time

Job summary

Build-A-Bear Workshop is seeking a Bear Builder associate to greet guests, assist in personalizing furry friends, and maintain a welcoming environment. You will engage with guests with enthusiasm and uphold brand standards to ensure a memorable experience.

The role emphasizes teamwork, reliability, and a customer-first mindset, with a focus on creating an enjoyable, inclusive store atmosphere for guests in a busy retail setting.

Qualifications

• High school diploma or GED equivalent.
• Associate’s degree in business/management or related field preferred.
• Strong guest service mindset and ability to engage with guests.

Responsibilities

• Provide exceptional guest service by assisting guests in creating personalized furry friends.
• Actively engage with guests demonstrating enthusiasm for the brand.
• Create a warm, inclusive atmosphere and ensure guest satisfaction.
• Uphold brand standards and operational excellence for a seamless guest experience.
• Work as part of a dependable, engaged team to support store operations.

Skills

Guest interaction

Customer service

Teamwork

Education

High school diploma or GED

Associate’s degree (business/management or related)

Job description

Build-A-Bear Workshop is seeking a Bear Builder associate to greet guests, assist in personalizing furry friends, and maintain a welcoming environment. You will engage with guests with enthusiasm and uphold brand standards to ensure a memorable experience.

The role emphasizes teamwork, reliability, and a customer-first mindset, with a focus on creating an enjoyable, inclusive store atmosphere for guests in a busy retail setting.