Guest Experience Ambassador – NYC Observatory

Legends OWO, LLC; United States; On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

401(k) plan

Job summary

LEGENDS GLOBAL is seeking a Guest Services Ambassador for One World Observatory in New York City. You will be the main point for guest information and navigation, delivering memorable experiences with professionalism and care.

Responsibilities include assisting guests with ticket orders, providing local information, and maintaining safety. Must be 18+, English fluent, and able to work nights, weekends and holidays; on-site, hourly pay $22 with 401(k) plan.

Qualifications

• Must be at least 18 years old.
• High school diploma or equivalent—some college preferred.
• Minimum 1 year as a host in operations or related field preferred.

Responsibilities

• Provide high level customer service in-person and on the phone.
• Provide general information on major landmarks and local dining options.
• Assist guests with ticket orders and private tour experiences.
• Retain knowledge and answer inquiries about Observatory layout and locations.
• Follow directions and be a strong team player.
• Engage guests in a busy, interactive environment.
• Speak loudly and clearly with a commanding presence.

Skills

Customer service

Communication

Flexibility

Multilingual (plus)

Education

High school diploma

1 year hosting/guest-facing experience

Tools

Microsoft Office

POS systems

Job description

LEGENDS GLOBAL is seeking a Guest Services Ambassador for One World Observatory in New York City. You will be the main point for guest information and navigation, delivering memorable experiences with professionalism and care.

Responsibilities include assisting guests with ticket orders, providing local information, and maintaining safety. Must be 18+, English fluent, and able to work nights, weekends and holidays; on-site, hourly pay $22 with 401(k) plan.