Observatory Guest Experience Host

Legends OWO, LLC; United States; On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Benefits package

401(k) plan

Job summary

LEGENDS GLOBAL is seeking an Observatory Ambassador for One World Observatory in New York City. This guest-facing role focuses on the overall guest journey, ensuring visitors connect meaningfully with the Observatory’s offerings and leaving with memorable experiences.

You will greet guests, ensure safety, provide outstanding service, and share operational information about observatory layouts and experiences.

Qualifications

• Minimum of one year experience hosting in attractions, entertainment, or hospitality.
• Multi-lingual and sign language capabilities preferred.
• Energetic and outgoing personality.
• Sufficient mobility to perform assigned tasks including constant reaching, bending, pushing, and pulling for extended periods of time.
• Ability to engage guests and work in a busy, highly interactive environment.
• Ability to memorize historical and technical information.
• Ability to stand for extended periods of time.
• Ability to lift and transport items weighing 10-20 pounds (occasionally 30).
• Ability to work non-traditional hours (nights, weekends & holidays as necessary).

Responsibilities

• Greet guests as they enter assigned areas.
• Ensure the safety of our guests while on tour or in assigned areas.
• Provide a high level of customer service by engaging guests, answering questions, resolving issues, and providing service to ensure a great experience.
• Retain learned knowledge and subsequently share it with guests by providing operational answers (e.g., observatory lay-out, experience locations) to all inquiries.
• Perform and present information in a concise, audible manner to guests - speaking loudly, clearly, and having a commanding presence.
• Perform other duties as necessary or as required by management.

Skills

Guest engagement

Customer service

Communication

Professionalism

Mobility

Observation ability

Job description

LEGENDS GLOBAL is seeking an Observatory Ambassador for One World Observatory in New York City. This guest-facing role focuses on the overall guest journey, ensuring visitors connect meaningfully with the Observatory’s offerings and leaving with memorable experiences.

You will greet guests, ensure safety, provide outstanding service, and share operational information about observatory layouts and experiences.