Observatory Ambassador - OWO

Legends OWO, LLC; United States; On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Benefits package

401(k) plan

Job summary

LEGENDS GLOBAL is seeking an Observatory Ambassador for One World Observatory in New York City. This guest-facing role focuses on the overall guest journey, ensuring visitors connect meaningfully with the Observatory’s offerings and leaving with memorable experiences.

You will greet guests, ensure safety, provide outstanding service, and share operational information about observatory layouts and experiences.

Qualifications

• Minimum of one year experience hosting in attractions, entertainment, or hospitality.
• Multi-lingual and sign language capabilities preferred.
• Energetic and outgoing personality.
• Sufficient mobility to perform assigned tasks including constant reaching, bending, pushing, and pulling for extended periods of time.
• Ability to engage guests and work in a busy, highly interactive environment.
• Ability to memorize historical and technical information.
• Ability to stand for extended periods of time.
• Ability to lift and transport items weighing 10-20 pounds (occasionally 30).
• Ability to work non-traditional hours (nights, weekends & holidays as necessary).

Responsibilities

• Greet guests as they enter assigned areas.
• Ensure the safety of our guests while on tour or in assigned areas.
• Provide a high level of customer service by engaging guests, answering questions, resolving issues, and providing service to ensure a great experience.
• Retain learned knowledge and subsequently share it with guests by providing operational answers (e.g., observatory lay-out, experience locations) to all inquiries.
• Perform and present information in a concise, audible manner to guests - speaking loudly, clearly, and having a commanding presence.
• Perform other duties as necessary or as required by management.

Skills

Guest engagement

Customer service

Communication

Professionalism

Mobility

Observation ability

Job description

LEGENDS GLOBAL is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component feasibility & consulting, owner's representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world-class live events and venues.

The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team.

About the Venue | One World Observatory

One World Observatory, positioned atop One World Trade Center, offers 360-degree views of the New York skyline from the tallest building in the Western Hemisphere. Visitors are invited start their journey to the top in the SkyPod Elevators that depict the rise of NYC in just 47 seconds, experience the sights and sounds of the city in the See Forever Theater or discover something new from the Observatory's team of tour guides at City Pulse. The space also features ONE Dine, a view restaurant and bar, offering elevated American cuisine and a selection of beers, wines, and specialty cocktails.

The private event space, ASPIRE at One World Observatory, offers 9,000 square feet of private event space with unparalleled views for up to 450 guests.

THE ROLE

The Observatory Ambassador is a dynamic, guest-facing role dedicated to creating memorable experiences for all visitors. Focused on the overall guest journey, this position ensures that local, national, and international guests connect meaningfully with the Observatory's offerings. Ambassadors play an integral role in delivering a welcoming, informative, and engaging environment that enhances every guest's visit.

ESSENTIAL FUNCTIONS

• Greet guests as they enter assigned areas
• Ensure the safety of our guests while on tour or in assigned areas
• Provide a high level of customer service by engaging guests, answering questions, resolving issues, and providing service to ensure a great experience
• Retain learned knowledge and subsequently share it with guests by providing operational answers (e.g., observatory lay-out, experience locations) to all inquiries
• Perform and present information in a concise, audible manner to guests - speaking loudly, clearly, and having a commanding presence
• Perform other duties as necessary or as required by management

QUALIFICATIONS

• Minimum of one year experience hosting in attractions, entertainment, or hospitality environment
• Multi-lingual and sign language capabilities preferred
• Energetic and outgoing personality
• Sufficient mobility to perform assigned tasks including constant reaching, bending, pushing, and pulling for extended periods of time
• Ability to engage guests and work in a busy, highly interactive environment
• Ability to always demonstrate a high level of professionalism and customer service
• Ability to memorize historical and technical information
• Ability to stand for extended periods of time
• Ability to lift and transport items weighing 10-20 pounds (occasionally 30)
• Ability to work non-traditional hours (nights, weekends & holidays as necessary)

COMPENSATION

$21/hour + a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401(k) plan.

WORKING CONDITIONS

Location: On Site (One World Observatory, New York City)

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. NOTE: The essential responsibilities of this position are described under the above headings. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.