Guest Services Ambassador - OWO

Legends; New York (NY); Presencial; USD 25.000 - 36.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

401(k) plan

Descripción de la vacante

Legends Global is seeking a part-time Guest Services Ambassador at One World Observatory in New York City. You will welcome guests, answer questions, process tickets, and upsell experiences while maintaining safety and a high standard of service.

The role requires 18+, a high school diploma or equivalent, and strong English communications. Expect evenings, weekends, and holidays in a busy, guest-focused environment with Microsoft Office and POS system use.

Formación

• Must be 18 years old or older.
• High–volume guest interaction experience preferred.
• Fluency in English (written and spoken) required.

Responsabilidades

• Provide high level of customer service in-person and over the phone.
• Assist guests with ticket orders and private tours.
• Share information about landmarks and local dining options.
• Ensure guest safety and adhere to policies.
• Carry out additional duties as assigned by management.

Conocimientos

Customer service

Communication

Attention to detail

Time management

Educación

High school diploma or equivalent

Some college

Herramientas

Microsoft Office

POS systems

Excel

Descripción del empleo

## Guest Services Ambassador - OWOApply: One World Observatory: Part time: Posted Yesterday: R100126503LEGENDS GLOBALis the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world-class live events and venues. The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sounds like a winning formula for you. ***Join us!*** ## **About the Venue** | One World Observatory, positioned atop One World Trade Center, offers 360-degree views of the New York skyline from the tallest building in the Western Hemisphere. Visitors are invited start their journey to the top in the SkyPodTM Elevators that depict the rise of NYC in just 47 seconds, experience the sights and sounds of the city in the See ForeverTM Theater or discover something new from the Observatory's team of tour guides at City Pulse. The space also features ONE Dine, a view restaurant and bar, offering elevated American cuisine and a selection of beers, wines, and specialty cocktails. The private event space, ASPIRE at One World Observatory, offers 9,000 square feet of private event space with unparalleled views for up to 450 guests. **THE ROLE**The Guest Services Ambassador is a highly interactive role focused on supporting the guest services desk and ensuring a welcoming environment. This position is central to the attraction’s daily operations, serving as the main point for guest information and assistance. Ambassadors play an essential role in delivering unique, memorable experiences by helping guests navigate the attraction and addressing their needs with professionalism and care. **ESSENTIAL DUTIES AND RESPONSIBILITIES*** Provide a high level of customer service in-person and on the phone by engaging guests, answering questions, resolving issues and providing service to ensure a great experience* Provide general information on major landmarks, and local dining options* Assist guests processing ticket orders and/or purchasing private tour experiences* Ability to retain learned knowledge and offer assistance by providing operational (Observatory lay-out, experience locations) answers to all inquiries.* Ability to follow direction and to be a team player* Highly motivated, enthusiastic and willing to engage guests and work in a highly busy, interactive environment* Ability to perform and present information in a concise, legible manner to our guests – must be able to speak loudly and clearly and have a commanding presence.* Ensure safety of our guests while on tour or in your assigned areas.* Non-traditional hours (Nights, Weekends & Holidays as necessary)* Practice safe work habits, follow all safety policies and procedures and regulations, complete company-wide safety training and any additional job specific safety training* Performs other duties as necessary or required by management - including but not limited to documenting call information, updating customer information, producing call reports, selling admission tickets and upselling of products* Complete other duties assigned by management **SUPERVISORY RESPONSIBILITIES*** N/A **QUALIFICATIONS**To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be provided to enable individuals with disabilities to perform the essential functions: **EDUCATION AND/OR EXPERIENCE*** Must be at least 18 years old* High school diploma or equivalent – some college preferred* Minimum of one year as a host in operations or related field (i.e., attractions, entertainment, or hospitality environment) – preferred* Experience working in high-volume service venue* Skilled in Microsoft Office Suite of applications (i.e., *Excel; PowerPoint; Word*)* Prior experience using Point-of-Sale Systems **SKILLS AND ABILITIES*** Ability to illustrate strong attention to detail and seamless organization with elevated time management skills* Entrepreneurial spirit, energetic and outgoing personality with a creative, and a proactive approach to work* High level of demonstrated professionalism and customer service* Fluency (verbal and written) in the English language – a must* Conversant in multiple languages – a plus* Ability to learn, retain, and recite historical and technical information* Ability to interact with co-workers in order to assure compliance with company service standards* Flexibility to work extended hours due to business need* Ability to work extended hours, nights, weekends, and holidays* Sufficient mobility to perform assigned tasks, to include constant reaching and bending for extended periods of time* Ability to lift up to 50 pounds comfortably **COMPENSATION**$22.00/hour + 401(k) plan.**WORKING CONDITIONS**Location: On Site (One World Observatory, New York City)**PHYSICAL DEMANDS**The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.**NOTE:** The essential responsibilities of this position are described under the above headings. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.*Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.*