Night Front Desk Agent & Audit Specialist

Gun Lake Casino, Inc.; Michigan; On-site; USD 32,000 - 45,000; Full time

Job summary

Gun Lake Casino Resort is seeking a Front Desk Agent/Night Auditor to manage overnight hotel operations while balancing administrative duties and guest service excellence.

The role involves reconciling daily financial activities, reviewing guest accounts, and ensuring security during overnight shifts in a AAA Four Diamond environment. Requires 18+ years, high school diploma, and night audit familiarity.

Qualifications

• Must be 18+ years of age.
• High school diploma or equivalent required.
• One year experience as a front desk agent in an upscale full-service hotel required.
• Night audit experience preferred.
• Familiarity with hotel PMS, accounting software, and other related IT systems.
• Attention to detail with high level of accuracy in handling financial data.
• Strong interpersonal skills to interact with guests and resolve issues.
• TIPS certification for Alcohol Awareness.
• Must hold or be able to obtain Gun Lake Tribal Gaming Commission license.
• Ability to manage multiple tasks in a fast-paced environment.
• Willingness to work nights, weekends, and holidays.
• Must demonstrate ability to pass background check and drug test.

Responsibilities

• Conduct the nightly audit through the hotel's automated PMS to reconcile daily financial activities.
• Review and adjust guest accounts; verify charges from dining, spa, casino.
• Provide front desk services during night hours including check-ins and check-outs.
• Ensure guest service meets AAA Four Diamond standards.
• Generate and review nightly reports summarizing daily transactions and discrepancies.
• Prepare management reports detailing occupancy and revenue.
• Oversee property security at night and coordinate with security staff for emergencies.
• Serve as primary night contact for emergencies and coordinate with Security and the Casino MOD.
• Maintain clear communication with other departments for daytime handover.
• Adhere to hotel policies, financial controls, and data privacy requirements.

Skills

Attention to Detail

Interpersonal skills

Guest service

PMS familiarity

Accounting software

Multi-tasking

Professional demeanor

Night audit experience

TIPS certification

Gaming license readiness

Problem solving

Work overnight shifts

Education

High school diploma or equivalent

Tools

PMS software

Accounting software

Job description

Gun Lake Casino Resort is seeking a Front Desk Agent/Night Auditor to manage overnight hotel operations while balancing administrative duties and guest service excellence.

The role involves reconciling daily financial activities, reviewing guest accounts, and ensuring security during overnight shifts in a AAA Four Diamond environment. Requires 18+ years, high school diploma, and night audit familiarity.