Guest Experience Ambassador Lead

SeaWorld Parks & Entertainment LLC; San Diego (CA); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Free park admission

Ticket discounts for family and guests

Park discounts on food and merchandise

Scholarship opportunities

Exclusive employee events

Job summary

Sesame Place is hiring Ambassadors to help create joyful, memorable experiences for guests while maintaining a safe park environment. You’ll train and coach staff, manage daily operations, and help balance labor and expenses in a fast-paced setting.

The role requires leadership experience, strong communication, and the ability to work variable shifts. Benefits include park access, discounts, and scholarship opportunities for employees.

Qualifications

• High school diploma or equivalent required, 18+ years old.
• At least 1 year of leadership experience and understanding of labor/expense management.
• CPR/AED training/certification required or able to obtain.
• Willingness to train and certify in all Operations areas.
• Strong verbal/written communication and comfort speaking before groups.

Responsibilities

• Maintain safe environment for guests, team members and animals.
• Assist in developing Assistant Supervisors and team members through coaching.
• Ensure cleanliness; perform inspections and follow-up on improvements.
• Ensure compliance with regulations, park policies, and procedures.
• Assist in labor scheduling and resource management.
• Support park operations projects with Directors/Managers.
• Resolve guest/team conflicts within guidelines and objectives.
• Ensure adherence to team member handbook and deliver exceptional guest service.
• Perform additional tasks as required.

Skills

Leadership

Communication

Public speaking

Multi-tasking

Guest service

Education

High school diploma or equivalent

Bachelor’s degree preferred

Tools

Microsoft Office

Job description

Sesame Place is hiring Ambassadors to help create joyful, memorable experiences for guests while maintaining a safe park environment. You’ll train and coach staff, manage daily operations, and help balance labor and expenses in a fast-paced setting.

The role requires leadership experience, strong communication, and the ability to work variable shifts. Benefits include park access, discounts, and scholarship opportunities for employees.