Guest Experience Ambassador: Front Lobby & Service Hero

Ontario Trillium Foundation; Glen Burnie (MD); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

PTO- Paid Time Off

Free meals

Health Insurance contribution

Weekly Pay

Job summary

Sardi's is hiring a Customer Experience Ambassador to create a welcoming lobby experience in our dining area. You will greet guests, upsell products, and guide guests through the store, ensuring a smooth flow from entry to pickup or in-store orders.

The role emphasizes friendly communication, problem solving, and upholding safety and cleanliness standards for guests and team members alike in a fast-paced restaurant environment.

Responsibilities

• Greet + welcome guests!
• Provide exceptional customer service to upsell our products
• Guide our guests through the store (Lobby, restrooms, pick-up order, in-store orders, etc.)
• Host our Guests: Make them feel comfortable + their visit Enjoyable!
• Answer the phone in a friendly matter
• Accurately answer guest’s questions
• Be able to handle + solve difficult situations
• Say farewell: Thank our guests and invite them to return
• Ensure the cleanliness, safety, and security of our guests + team members
• Practice food safety procedures

Job description

Sardi's is hiring a Customer Experience Ambassador to create a welcoming lobby experience in our dining area. You will greet guests, upsell products, and guide guests through the store, ensuring a smooth flow from entry to pickup or in-store orders.

The role emphasizes friendly communication, problem solving, and upholding safety and cleanliness standards for guests and team members alike in a fast-paced restaurant environment.