Guest Experience Ambassador - Front Desk & Reservations

Brandt Hospitality Group; New Hanover Township (NJ); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

PTO with immediate accrual

Wage access prior to payday

Discount program—car rentals, travel,

Hotel discounts worldwide

Health Insurance

Dental Insurance

Vision Insurance

Life insurance

401(k) with match

Holidays double time

Health Savings Account

Employee Assistance Program

Dependent Care FSA

Job summary

Brandt Hospitality Group is seeking a Guest Service Representative to warmly welcome guests on arrival and manage check-in/check-out at the front desk. You will handle reservations, payments, and inquiries while promoting our loyalty program and local attractions.

The role requires strong English communication, teamwork, and cash-handling skills. You’ll work in a fast-paced hotel setting with comprehensive benefits and opportunities to contribute to guest satisfaction.

Qualifications

• High School Diploma or GED required.
• Knowledge of front desk operations and hotel services.
• Proficiently speak, read, write, and comprehend English; multilingual helpful.
• Able to work independently and as part of a team.
• Proficient MS Office and brand operating systems knowledge.
• Strong cash handling and basic math aptitude.

Responsibilities

• Greet and welcome guests in a personable way.
• Book hotel reservations and register guests.
• Verify reservations and payment information at check-in.
• Answer calls and route messages accurately.
• Promote loyalty program and recognize members.
• Anticipate guest needs and respond promptly and professionally.
• Resolve complaints or escalate to management when needed.
• Maintain cash drawer and balance transactions during shifts.
• Keep accurate records of registrations, reservations, and walks.
• Process market and retail transactions for guests.
• Provide information on hotel facilities and local attractions.
• Restock and manage market inventory.

Skills

Front desk operations

English proficiency

Teamwork

Independence

MS Office proficiency

Cash handling

Customer service

Education

High School Diploma or GED

Tools

Cash register systems

POS systems

Brand operating systems

Job description

Brandt Hospitality Group is seeking a Guest Service Representative to warmly welcome guests on arrival and manage check-in/check-out at the front desk. You will handle reservations, payments, and inquiries while promoting our loyalty program and local attractions.

The role requires strong English communication, teamwork, and cash-handling skills. You’ll work in a fast-paced hotel setting with comprehensive benefits and opportunities to contribute to guest satisfaction.