Guest Experience & Front Desk Specialist

Brandt Hospitality Group; Beaverton (OR); On-site; USD 2,066,000 - 2,755,000; Full time

Benefits offered by this job

PTO with immediate accrual

Health Insurance

Dental Insurance

Vision Insurance

401(k) with immediate match

Employee Assistance Program (EAP)

Hotel discounts and travel perks

Job summary

Brandt Hospitality Group is seeking a Guest Service Representative to greet guests, handle check-in/check-out, and manage front desk operations. You will promote the loyalty program, process reservations, and assist guests with information about local attractions and hotel facilities.

The role requires friendly, personable communication and the ability to work in a fast-paced environment, with a focus on accuracy and guest satisfaction.

Qualifications

• Front desk operations and procedures knowledge.
• Customer service and guest interaction skills.
• Ability to use MS Office and hotel software.

Responsibilities

• Greet guests and manage check-in/check-out.
• Register guests and verify reservations and payment.
• Answer calls and route messages; promote loyalty program.
• Handle cash drawer and maintain records.

Skills

Front desk operations

Customer service

MS Office

Teamwork

Education

High School Diploma or GED

Tools

MS Office

Brand operating systems

Job description

Brandt Hospitality Group is seeking a Guest Service Representative to greet guests, handle check-in/check-out, and manage front desk operations. You will promote the loyalty program, process reservations, and assist guests with information about local attractions and hotel facilities.

The role requires friendly, personable communication and the ability to work in a fast-paced environment, with a focus on accuracy and guest satisfaction.