Guest Experience Ambassador - Front Desk (Luxury)

Oliver Hospitality Payroll; Marshall (CA); On-site; USD 34,000 - 37,000; Full time

Job summary

Oliver Hospitality Payroll in Marshall, CA is seeking a Full Time Front Desk/Guest Services agent. The role requires high-quality guest registration, handling inquiries, and delivering anticipatory service to exceed guest expectations.

You will maintain front desk operations, manage wake-up calls, process messages, and coordinate with other departments to ensure outstanding guest experiences. Flexible scheduling is required, including evenings and weekends.

Qualifications

• Ability to speak, read, write and understand English.
• Professional demeanor and presentation appropriate for a luxury environment.
• Excellent interpersonal and written/verbal communication and training skills.
• Flexible schedule, including evenings, weekends and holidays.

Responsibilities

• Ensure high-quality guest registration, billing instructions, and follow-up.
• Answer inquiries by phone and in person regarding reservations and hotel information.
• Deliver warm, anticipatory service to exceed guest needs.
• Provide outstanding guest services for all incoming calls and inquiries.
• Maintain front desk equipment and par stock of supplies.
• Provide service recovery options to ensure guest satisfaction.
• Process wake-up calls and communicate messages as required.
• Log and track all guest requests and issues for follow-up.
• Collaborate with associates and other departments to meet guest expectations.
• Maintain lobby area presence and act as lobby ambassador when not at the desk.

Skills

English proficiency

Professional demeanor

Interpersonal communication

Flexibility schedule

Job description

Oliver Hospitality Payroll in Marshall, CA is seeking a Full Time Front Desk/Guest Services agent. The role requires high-quality guest registration, handling inquiries, and delivering anticipatory service to exceed guest expectations.

You will maintain front desk operations, manage wake-up calls, process messages, and coordinate with other departments to ensure outstanding guest experiences. Flexible scheduling is required, including evenings and weekends.