Guest Experience Concierge

Oliver Hotels & Resorts; Chandler (AZ); On-site; USD 22,000 - 30,000; Full time

Job summary

Oliver Hotels & Resorts in Chandler, AZ is seeking a front desk guest service agent dedicated to delivering warm, efficient service. You will greet guests, process check-ins and check-outs, and coordinate with other departments to meet guest needs.

Strong communication, organization, and a calm, professional demeanor are essential as you handle inquiries, resolve issues, and promote hotel services to maximize occupancy and guest satisfaction.

Qualifications

• Strong interpersonal and communication skills.
• Strong organizational skills and attention to detail.
• Ability to handle stressful situations with poise and professionalism.
• Conduct work-related functions in a professional manner.

Responsibilities

• Greet guests upon arrival with a friendly and professional demeanor.
• Register and process guests during check-in and check-out.
• Maintain clean and welcoming lobby and front desk area.
• Demonstrate courtesy and professionalism in all guest interactions.
• Upsell hotel services and amenities to maximize revenue and occupancy.
• Ensure guest accounts are accurate and up-to-date.
• Provide information about hotel facilities and local attractions.
• Follow hotel SOPs and safety procedures.
• Collaborate with other departments to enhance guest experience.
• Handle guest inquiries and resolve issues promptly and effectively.
• Prepare and process departmental reports as required.
• Assist team members and other departments to improve operational efficiency.

Skills

Interpersonal skills

Communication skills

Organizational skills

Poise under pressure

Professional demeanor

Job description

Oliver Hotels & Resorts in Chandler, AZ is seeking a front desk guest service agent dedicated to delivering warm, efficient service. You will greet guests, process check-ins and check-outs, and coordinate with other departments to meet guest needs.

Strong communication, organization, and a calm, professional demeanor are essential as you handle inquiries, resolve issues, and promote hotel services to maximize occupancy and guest satisfaction.