Front Desk Agent

Oliver Hospitality Payroll; Marshall (CA); On-site; USD 34,000 - 37,000; Full time

Job summary

Oliver Hospitality Payroll in Marshall, CA is seeking a Full Time Front Desk/Guest Services agent. The role requires high-quality guest registration, handling inquiries, and delivering anticipatory service to exceed guest expectations.

You will maintain front desk operations, manage wake-up calls, process messages, and coordinate with other departments to ensure outstanding guest experiences. Flexible scheduling is required, including evenings and weekends.

Qualifications

• Ability to speak, read, write and understand English.
• Professional demeanor and presentation appropriate for a luxury environment.
• Excellent interpersonal and written/verbal communication and training skills.
• Flexible schedule, including evenings, weekends and holidays.

Responsibilities

• Ensure high-quality guest registration, billing instructions, and follow-up.
• Answer inquiries by phone and in person regarding reservations and hotel information.
• Deliver warm, anticipatory service to exceed guest needs.
• Provide outstanding guest services for all incoming calls and inquiries.
• Maintain front desk equipment and par stock of supplies.
• Provide service recovery options to ensure guest satisfaction.
• Process wake-up calls and communicate messages as required.
• Log and track all guest requests and issues for follow-up.
• Collaborate with associates and other departments to meet guest expectations.
• Maintain lobby area presence and act as lobby ambassador when not at the desk.

Skills

English proficiency

Professional demeanor

Interpersonal communication

Flexibility schedule

Job description

Job Details

Job DetailsJob Location: Marshall, CA 94940Position Type: Full TimeSalary Range: $25.00 - $27.00 HourlyPosition Details:

Responsibilities

• Ensure high-quality and efficient guest registration, obtain proper method of payment, conduct credit-limit checks, follow billing instructions, conduct follow-up courtesy calls
• Courteously and accurately answer inquiries to telephone and in-person inquiries regarding reservations, hotel information and guest concerns
• Demonstrate a commitment to providing a warm, anticipatory service to exceed the needs and expectations of all guests
• Deliver outstanding guest services for all incoming calls and general inquiries
• Maintain all back-office related equipment and a par stock of supplies
• Provide service recovery options to ensure guest satisfaction
• Process guest requests for wake-up calls
• Screen calls and other requests relating to placing and receiving telephone calls
• Advise guest of any messages received via voicemail, mail, faxes and send to room if required
• Answer, record, and process all guest calls, requests, questions, or concerns
• Log all requests or issues
• Establish and maintain open, collaborative relationships with associates and fellow departments
• Maintain an attentive, friendly, helpful, and courteous demeanor to all guests, managers, and other associates
• Participate in pre-shift meetings, maintain, and review shift reports, review arrivals, departures, daily events, groups in-house, service recovery guests and conduct proper follow-up
• Review all profile details of incoming arrivals and departing guests, address all requests and service recoveries; communicate to other departments special requests
• Maintain all front desk related equipment and a par stock of supplies
• Ensure work area and lobby cleanliness is maintained at all times
• Maintain a presence in the lobby, serve as lobby ambassador when not stationed at the front desk
• Perform additional duties and projects as assigned

Physical Requirements

Must be able to work on your feet for up to 12 hours. Position requires prolonged standing, bending, stooping, twisting, and lifting products and supplies weighing 20 pounds and occasional lifting and/or moving up to 50 pounds as well as repetitive hand and wrist motion.

Qualifications

• Ability to speak, read, write and understand English
• Professional demeanor and presentation appropriate for a luxury environment
• Excellent interpersonal, written/verbal communication, and training skills are essential
• Positive attitude, team focus, enthusiasm, excellent customer service skills
• Ability to work a flexible schedule, including evenings, weekends and holidays, according to department needs and business volumes
• Highly motivated, organized, goal and results oriented individual who thrives under pressure
• Ability to stand, sit, or walk for an extended period of time
• Hospitality experience preferred
• Must be eligible to work in the USA