Guest Experience Ambassador — Front Desk (Launch Property)

BENCHMARK; Wisconsin Dells (WI); On-site; USD 17,000 - 22,000; Full time

Job summary

Pyramid Global Hospitality's Dellshire property in Wisconsin Dells is seeking a Front Desk Agent to greet guests and deliver a memorable first impression.

You will check guests in, share information, resolve issues with a WOW mindset, promote hotel programs, and coordinate with other departments, while maintaining emergency procedures and a clean house bank. Join a team that values guest service, teamwork, and flexible shifts including weekends and holidays.

Qualifications

• A strong desire to make an impact on other people.
• Outgoing and engaging personality.
• Computer skills.
• Excellent verbal and written communication skills.
• Ability to work in a fast-paced setting.
• Ability to stand for the duration of the shift.
• Must be available to work various shifts including weekends and holidays.

Responsibilities

• Provide Wanderlust experience and exceptional customer service.
• Check guests in, ensuring proper credit is received and information is accurate.
• Help resolve problems and WOW guests through recovery when needed.
• Promote and sell special hotel programs.
• Interact with hotel staff professionally and assist other departments.
• Be knowledgeable of emergency procedures and policies.
• Maintain house bank and communicate pertinent information to the manager on duty.
• Follow procedures on posting, charges, and refunds; assist other departments as needed.

Skills

Outgoing personality

Computer skills

Excellent verbal and written communic

Fast-paced environment

Stand for shift duration

Flexible shifts weekends/holidays

Education

High school diploma or equivalent

Job description

Pyramid Global Hospitality's Dellshire property in Wisconsin Dells is seeking a Front Desk Agent to greet guests and deliver a memorable first impression.

You will check guests in, share information, resolve issues with a WOW mindset, promote hotel programs, and coordinate with other departments, while maintaining emergency procedures and a clean house bank. Join a team that values guest service, teamwork, and flexible shifts including weekends and holidays.