Guest Services Specialist – Resort Front Desk

Chula Vista Resort; Wisconsin Dells (WI); On-site; USD 16,531,000 - 20,664,000; Full time

Job summary

Chula Vista Resort in Wisconsin Dells welcomes guests with warmth and efficiency at the front desk. You will assist with check-ins and check-outs, provide information about the resort and local area, and maintain an orderly, well-stocked front desk area to ensure smooth operations.

No experience is required; training will be provided. You will work with multiple departments to meet guest needs and uphold high levels of service, while staying courteous and professional at all times.

Qualifications

• Ability to work with other staff effectively.
• Trainable and able to take instruction to learn the position.
• Polite, attentive approach with guests.

Responsibilities

• Greet and welcome each guest as they arrive.
• Assist guests with checking in and out of rooms, providing accurate information.
• Maintain a clean, organized, and well-stocked work area to ensure guest satisfaction.
• Collaborate with other departments to meet guest needs.
• Handle inquiries and resolve routine problems with a calm, helpful attitude.

Skills

Interpersonal skills

Teamwork

Customer service

Job description

Chula Vista Resort in Wisconsin Dells welcomes guests with warmth and efficiency at the front desk. You will assist with check-ins and check-outs, provide information about the resort and local area, and maintain an orderly, well-stocked front desk area to ensure smooth operations.

No experience is required; training will be provided. You will work with multiple departments to meet guest needs and uphold high levels of service, while staying courteous and professional at all times.