Guest Experience Specialist - Front Desk

Blue Sky Hospitality Solutions; Mount Laurel Township (NJ); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Competitive compensation

Health, dental, and vision insurance

Paid time off

Hilton Team Member Travel Program

Career advancement opportunities

Training and professional development

Positive and team-oriented work environment

Job summary

Blue Sky Hospitality Solutions is hiring a Guest Service Agent at Hilton Garden Inn Mount Laurel, New Jersey. As the first point of contact for hotel guests, you'll be crucial in creating a positive experience by handling check-ins, reservations, and inquiries with exceptional customer service.

The ideal candidate will have a high school diploma, preferably experience in hospitality, and strong communication skills. Benefits include competitive compensation, health insurance, and opportunities for career advancement.

Qualifications

• Previous customer service, hospitality, or front desk experience preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and remain organized in a fast-paced environment.

Responsibilities

• Greet guests in a friendly, professional, and welcoming manner.
• Process guest check-ins and check-outs efficiently and accurately.
• Handle room reservations, modifications, cancellations, and special requests.

Skills

Exceptional customer service and guest relations

Professional communication skills

Problem-solving and conflict resolution

Attention to detail and accuracy

Time management and multitasking

Teamwork and collaboration

Cash handling and basic accounting skills

Education

High school diploma or equivalent

Tools

Hilton OnQ or similar hotel systems

Job description

Blue Sky Hospitality Solutions is hiring a Guest Service Agent at Hilton Garden Inn Mount Laurel, New Jersey. As the first point of contact for hotel guests, you'll be crucial in creating a positive experience by handling check-ins, reservations, and inquiries with exceptional customer service.

The ideal candidate will have a high school diploma, preferably experience in hospitality, and strong communication skills. Benefits include competitive compensation, health insurance, and opportunities for career advancement.