Guest Experience Ambassador — Front Desk

Concord Hospitality Brand; Raleigh (NC); On-site; USD 29,000 - 38,000; Full time

Benefits offered by this job

Discounted room rates

Tuition assistance

Medical coverage

Dental coverage

Vision coverage

401K plans

Training & development

Career advancement

Job summary

Renaissance Raleigh North Hills Hotel is seeking Front Desk Agents for full-time roles in Raleigh, NC. The position requires a flexible shift schedule including nights, weekends, and holidays, and puts you at the hub of guest interaction to deliver memorable hospitality experiences.

You will assist guests, manage inquiries, handle payments, and communicate across departments to ensure guest satisfaction while upholding brand programs and safety procedures.

Qualifications

• Assist guests efficiently, courteously, and professionally.
• Handle guest concerns or issues and resolve to satisfaction.

Responsibilities

• Assisting guests efficiently, courteously, and professionally at all times.
• Maintain a high level of service and hospitality.
• Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in a timely manner.
• Post guest charges, collect payments, and follow all cash handling procedures.
• Handle guest mail and messages with respect to privacy and professionalism.
• Be knowledgeable of the hotel brand and various programs (travel programs, special offers).
• Be a great communicator to various departments and management on guest comments and concerns.
• Respond quickly to incoming calls, lobby visitors, and team members needing front desk assistance.
• Have full knowledge of hotel safety and emergency procedures.

Job description

Renaissance Raleigh North Hills Hotel is seeking Front Desk Agents for full-time roles in Raleigh, NC. The position requires a flexible shift schedule including nights, weekends, and holidays, and puts you at the hub of guest interaction to deliver memorable hospitality experiences.

You will assist guests, manage inquiries, handle payments, and communicate across departments to ensure guest satisfaction while upholding brand programs and safety procedures.