Guest Experience Ambassador - Front Desk (Full-Time)

Concord Hospitality Brand; Raleigh (NC); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Life Insurance

Disability options

401K

Tuition assistance

Discounted room rates

Training & development

Career advancement opportunities

Job summary

Concord Hospitality Brand is seeking a Front Desk Associate in Raleigh, NC for a full-time position with pay at $16 per hour and a potential up to $19.20 per hour. Shifts include 6:30am-3pm and 2:30pm-11pm.

The role centers on greeting guests, handling check-ins and payments, and maintaining exceptional hospitality. Concord emphasizes a people-first culture with training and advancement opportunities.

Responsibilities

• Assisting guests efficiently, courteously and professionally at all times.
• Maintain a high level of service and hospitality.
• Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner.
• Post guest charges, collect payments and follow all cash handling procedures as required by Concord.
• Handle guest mail and messages with respect to privacy and professionalism.
• Be knowledgeable of the hotel brand and various programs (travel programs, special offers).
• Be a great communicator to various departments and management on guest comments and concerns.
• Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance.
• Have full knowledge of hotel safety and emergency procedures.

Job description

Concord Hospitality Brand is seeking a Front Desk Associate in Raleigh, NC for a full-time position with pay at $16 per hour and a potential up to $19.20 per hour. Shifts include 6:30am-3pm and 2:30pm-11pm.

The role centers on greeting guests, handling check-ins and payments, and maintaining exceptional hospitality. Concord emphasizes a people-first culture with training and advancement opportunities.