Front Desk Agents-Renaissance Raleigh Hotel

Concord Hospitality Brand; Raleigh (NC); On-site; USD 29,000 - 38,000; Full time

Benefits offered by this job

Discounted room rates

Tuition assistance

Medical coverage

Dental coverage

Vision coverage

401K plans

Training & development

Career advancement

Job summary

Renaissance Raleigh North Hills Hotel is seeking Front Desk Agents for full-time roles in Raleigh, NC. The position requires a flexible shift schedule including nights, weekends, and holidays, and puts you at the hub of guest interaction to deliver memorable hospitality experiences.

You will assist guests, manage inquiries, handle payments, and communicate across departments to ensure guest satisfaction while upholding brand programs and safety procedures.

Qualifications

• Assist guests efficiently, courteously, and professionally.
• Handle guest concerns or issues and resolve to satisfaction.

Responsibilities

• Assisting guests efficiently, courteously, and professionally at all times.
• Maintain a high level of service and hospitality.
• Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in a timely manner.
• Post guest charges, collect payments, and follow all cash handling procedures.
• Handle guest mail and messages with respect to privacy and professionalism.
• Be knowledgeable of the hotel brand and various programs (travel programs, special offers).
• Be a great communicator to various departments and management on guest comments and concerns.
• Respond quickly to incoming calls, lobby visitors, and team members needing front desk assistance.
• Have full knowledge of hotel safety and emergency procedures.

Job description

Renaissance Raleigh North Hills Hotel is looking for Front Desk Agents!!

Full Time position (1)

Shift: Must have a flexible work schedule to include working nights, weekends, and holidays.

We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging with others and have a winning personality and a high sense of responsibility – this role is perfect for you!

Role Responsibilities:

As a Front Desk Clerk, you have the responsibility to give our guests the best hospitality experience they can have by:

• Assisting guests efficiently, courteously, and professionally at all times
• Maintain a high level of service and hospitality
• Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in a timely manner
• Post guest charges, collect payments, and follow all cash handling procedures.
• Handle guest mail and messages with respect to privacy and professionalism
• Be knowledgeable of the hotel brand and various programs (travel programs, special offers)
• Be a great communicator to various departments and management on guest comments and concerns
• Respond quickly to incoming calls, lobby visitors, and team members needing front desk assistance
• Have full knowledge of hotel safety and emergency procedures

Here are some reasons our associates like working for us:

Benefits (Full Time Associates only)

We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefits package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord-managed hotels, plus training & development and career advancement opportunities.

Why Renaissance Raleigh?

Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It’s important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on the property to stay engaged with our associates and show you we care about you.

You take pride in your work, the hotel, and your employer to make sure we exceed your guests’ expectations.

If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer.

We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.