Evening Front Desk Agent - WOW Guest Experiences

Pyramid Burlington Management; Cleveland (OH); On-site; USD 17,000 - 25,000; Full time

Job summary

Pyramid Global Hospitality is seeking a Front Desk Agent to warmly welcome guests and provide information about the hotel and local area. The Evening 3-11:30pm shift is full time, with availability required on weekends and holidays.

Join a world‑class property and grow your career in hospitality with a team that prides itself on WOW experiences. You will work at a premier Beachwood, Ohio property, interacting with guests from around the world and ensuring a smooth check‑in experience while

Qualifications

• High school diploma or equivalent.
• A strong desire to make an impact on other people.
• An outgoing and engaging personality.
• Computer skills.
• Excellent verbal and written communication skills.
• Ability to work in a fast-paced setting.
• Ability to stand for the duration of the shift.
• Must be available to work various shifts including weekends and holidays.

Responsibilities

• Help guests discover their Wanderlust experience.
• Provide exceptional customer service by being engaging and taking sincere interest.
• Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.
• Help to resolve problems and WOW guests through recovery when things aren't quite right.
• Promote and sell special hotel programs.
• Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information.
• Be knowledgeable of all emergency procedures and policies.
• Maintain house bank.
• Communicate all pertinent information to manager on duty.
• Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds.
• Assist other departments as needed.

Skills

Outgoing personality

Excellent communication

Guest service

Stand for shift

Education

High school diploma or equivalent

Tools

Computer skills

Job description

Pyramid Global Hospitality is seeking a Front Desk Agent to warmly welcome guests and provide information about the hotel and local area. The Evening 3-11:30pm shift is full time, with availability required on weekends and holidays.

Join a world‑class property and grow your career in hospitality with a team that prides itself on WOW experiences. You will work at a premier Beachwood, Ohio property, interacting with guests from around the world and ensuring a smooth check‑in experience while