Evening Front Desk Agent - Full-Time

BENCHMARK; Beachwood (OH); On-site; USD 19,000 - 25,000; Full time

Job summary

Pyramid Global Hospitality in Beachwood, OH, is hiring a Front Desk Agent for an evening shift (3:00 PM–11:30 PM), full-time. You will warmly welcome guests, check them in, provide local information, and resolve issues to ensure a memorable stay.

Strong communication and computer skills are essential, with availability on weekends and holidays. Join a world-class property team at an award-winning hotel, where guest satisfaction, service excellence, and collaborative culture are priorities.

Qualifications

• High school diploma or equivalent.
• A strong desire to make an impact on other people.
• An outgoing and engaging personality.
• Computer skills.
• Excellent verbal and written communication skills.
• Ability to work in a fast-paced setting.
• Must be available to work various shifts including weekends and holidays.

Responsibilities

• Check guests in and register guests, and provide information about hotel amenities and local area.
• Maintain accurate information, ensure proper credit is received, and note special requests.
• Resolve issues and WOW guests through proactive recovery when needed.
• Promote and sell hotel programs and services.
• Interact professionally with staff from other departments and communicate changes to the manager on duty.
• Maintain cash handling procedures and post charges as required.

Skills

Outgoing personality

Customer service

Communication skills

Computer skills

Shift flexibility

Education

High school diploma or equivalent

Tools

POS system

Job description

Pyramid Global Hospitality in Beachwood, OH, is hiring a Front Desk Agent for an evening shift (3:00 PM–11:30 PM), full-time. You will warmly welcome guests, check them in, provide local information, and resolve issues to ensure a memorable stay.

Strong communication and computer skills are essential, with availability on weekends and holidays. Join a world-class property team at an award-winning hotel, where guest satisfaction, service excellence, and collaborative culture are priorities.