Guest Experience Concierge

BENCHMARK; Naples (FL); On-site; USD 21,000 - 30,000; Full time

Job summary

Naples Grande Beach Resort, part of Pyramid Global Hospitality, seeks a motivated Front Desk Agent. You will greet guests, check them in, provide hotel and area information, and deliver warm, attentive service to create a memorable first impression.

Responsibilities include handling guest requests, resolving issues to WOW guests, promoting hotel programs, and coordinating with other departments. Qualifications: high school diploma, OnQ experience, strong communication, and flexibility for varied

Qualifications

• High school diploma or equivalent.
• OnQ experience.
• Excellent verbal and written communication skills.
• Outgoing, engaging personality and a passion for hospitality.
• Ability to work in a fast-paced environment and stand for the duration of the shift.

Responsibilities

• Handling guest check-in/check-out and providing information about the hotel and local area.
• Resolve guest issues to WOW guests and promote hotel programs.
• Coordinate with other departments to ensure smooth operations.

Skills

OnQ experience

Excellent verbal communication

Excellent written communication

Outgoing personality

Hospitality focus

Fast-paced environment

Education

High school diploma or equivalent

Job description

Naples Grande Beach Resort, part of Pyramid Global Hospitality, seeks a motivated Front Desk Agent. You will greet guests, check them in, provide hotel and area information, and deliver warm, attentive service to create a memorable first impression.

Responsibilities include handling guest requests, resolving issues to WOW guests, promoting hotel programs, and coordinating with other departments. Qualifications: high school diploma, OnQ experience, strong communication, and flexibility for varied