Guest Experience Ambassador (Front Desk)

Saint-Kate-Arts-Hote; Milwaukee (WI); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Free meal per shift

Room discounts

Restaurant discounts

Parking discount

Movie theatre coupons

Paid time off

Insurance: medical, dental, vision

401k with employer match

Job summary

Saint Kate - The Arts Hotel in Milwaukee is seeking a Front Desk Agent to welcome guests, manage check-in and check-out, and provide prompt, courteous service that enhances the guest experience.

You will respond to guest needs, handle inquiries, and coordinate with hotel services while maintaining accuracy in guest information and cash handling. A positive, customer-focused attitude is essential.

Qualifications

• Must be able to work a varied schedule including days, evenings, weekends, holidays and under pressure.
• Excellent customer service skills and clear communication are required.
• Previous hotel, receptionist, customer service, front desk or administrative experience preferred.
• Ability to stand and move throughout the front office and perform essential job functions.
• Ability to read, listen, and communicate effectively in English, both verbally and in writing.
• Ability to access and accurately input information using a moderately complex computer system.
• Hearing and visual ability to observe and detect signs of emergencies.
• High school diploma or equivalent is required.

Responsibilities

• Greet and welcome guests as they arrive at the hotel.
• Check guests in and out of rooms.
• Input and retrieve information from computer system to communicate guest requests and assign rooms based on needs.
• Handle guest requests and resolve conflicts with tact and diplomacy.
• Respond to guest questions regarding area or hotel services and report complaints to management.
• Answer the phone promptly in a professional manner.
• Maintain cash handling accuracy including house bank responsibilities.
• Other duties as assigned.

Education

High school diploma or equivalent

Job description

Saint Kate - The Arts Hotel in Milwaukee is seeking a Front Desk Agent to welcome guests, manage check-in and check-out, and provide prompt, courteous service that enhances the guest experience.

You will respond to guest needs, handle inquiries, and coordinate with hotel services while maintaining accuracy in guest information and cash handling. A positive, customer-focused attitude is essential.