Arts Hotel Front Desk Concierge — Guest Experience

Marcus Hotels & Resorts; Milwaukee (WI); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

A free, well-balanced meal every shift

$16.00 - $17.00 / Hour Wage

Room discounts at Marcus Hotels &R

Discounts at Marcus Hotels &Rest./

Discounted parking and bus pass

Two for one movie theater coupons

Ability to grow your career and move/转

Paid time off

Medical, dental and vision insurance (

401k with employer match

Job summary

Saint Kate is a distinctive Milwaukee hotel seeking a Front Desk Agent to warmly greet guests and immerse them in the spirit of creativity. You will check guests in and out, handle requests, and maintain professional service, contributing to unforgettable experiences at this luxury property in the Theatre District.

As part of Marcus Hotels & Resorts, the role includes providing prompt service, working a varied schedule, and offering guest-focused hospitality.

Qualifications

• Excellent customer service skills and communication are required.
• Ability to read, listen, and communicate effectively in English, both verbally and in writing.
• High school diploma or equivalent required.

Responsibilities

• Greet and welcome guests as they arrive at the hotel.
• Check guests in and out of rooms.
• Input and retrieve information routinely from computer system to communicate guest requests.
• Respond to guest requests and questions regarding area or hotel services and handle issues.
• Promptly answer the phone in a professional and clear manner.

Skills

Customer service

Communication skills

English proficiency

Education

High school diploma or equivalent

Tools

POS system

Job description

Saint Kate is a distinctive Milwaukee hotel seeking a Front Desk Agent to warmly greet guests and immerse them in the spirit of creativity. You will check guests in and out, handle requests, and maintain professional service, contributing to unforgettable experiences at this luxury property in the Theatre District.

As part of Marcus Hotels & Resorts, the role includes providing prompt service, working a varied schedule, and offering guest-focused hospitality.