Café Supervisor: Guest Experience Leader | Growth & PTO

River Center Outlets; Milwaukee (WI); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Free meal each shift

Room discounts at Marcus hotels

Discounts at Marcus venues

Discounted parking

Movie theater coupons

Career growth opportunities

Paid time off

Job summary

Saint Kate – The Arts Hotel in Milwaukee's Theater District is seeking a Café Supervisor to oversee daily cafe operations, train staff, ensure guest experiences, and uphold food quality and standards. The role includes front- and back-of-house tasks from barista to cashier and prep, with a standard Monday–Friday schedule starting around 6am.

Join a storied property within Marcus Hotels & Resorts, with opportunities for growth, competitive perks, and a commitment to hospitality excellence in a

Qualifications

• Previous restaurant, hospitality, or food & beverage supervisory experience preferred.
• Ability to lead and motivate a team while maintaining guest-focused environment.
• Strong communication, organizational, and leadership skills with multitasking ability.
• Ability to handle guest concerns professionally and resolve issues with sound judgment.
• Working knowledge of food safety, sanitation, and health regulations.
• Proficiency with POS systems, cash handling, and basic computer functions.
• Ability to read, write, and speak English to communicate with guests and staff.

Responsibilities

• Oversee daily café operations, enforce policies, maintain cleanliness, and uphold hospitality and appearance standards.
• Train, coach, and support staff to deliver exceptional customer service and quality food and beverage offerings.
• Monitor food quality, preparation, and service standards, adjusting as needed for consistency.
• Control labor and operating costs while maintaining inventory accuracy and appropriate stock levels.
• Provide excellent guest service, resolve concerns promptly, and promote hotel amenities.
• Accurately operate the POS system and ensure timely, efficient service.
• Work front- and back-of-house functions including barista, cashier, prep, cooking, and cleaning as needed.

Skills

Team leadership

Customer service

Communication

Multitasking

Tools

POS systems

Job description

Saint Kate – The Arts Hotel in Milwaukee's Theater District is seeking a Café Supervisor to oversee daily cafe operations, train staff, ensure guest experiences, and uphold food quality and standards. The role includes front- and back-of-house tasks from barista to cashier and prep, with a standard Monday–Friday schedule starting around 6am.

Join a storied property within Marcus Hotels & Resorts, with opportunities for growth, competitive perks, and a commitment to hospitality excellence in a