Guest Experience Ambassador - Front Desk

Arbor Lodging; Milwaukee (WI); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Hotel discounts worldwide

Paid time off

7 paid holidays

Health/dental/vision insurance

Free parking

Uniforms provided

Safety shoe discount

401(k) with company match

Job summary

Renaissance Milwaukee West is seeking a full-time Front Desk Agent to warmly welcome guests, manage check-ins/check-outs, issue keys, and handle reservations. You will coordinate with other hotel teams to ensure smooth arrivals and resolve guest questions and concerns. The role requires a high school diploma, excellent communication, and a friendly, proactive attitude.

Experience with hotel reservations software is preferred. Benefits include travel discounts, PTO, holidays, and health coverage.

Qualifications

• High school Diploma or equivalent.
• Credit Card handling experience preferred.
• Hotel Front Desk experience preferred.
• Experience with hotel reservations software preferred.
• Outgoing and friendly demeanor with guest satisfaction focus.
• Excellent written and verbal communication and organizational skills.

Responsibilities

• Greet and check-in guests in a friendly manner.
• Assist in taking reservations, pre-registrations, and room blocking.
• Assist large groups on arrival.
• Help guests find dining, shopping, and nearby attractions.
• Resolve guest issues promptly.
• Process payments according to procedure.
• Upsell additional facilities and services.
• Handle check-out tasks.
• Ensure all balances are settled at end of shift.
• Coordinate with other departments to resolve guest requests.

Skills

Excellent communication

Team-oriented

Positive demeanor

Ability to stand 8 hours

Willing to go the extra mile

Organizational skills

Education

High school diploma

Tools

Hotel reservations software

Job description

Renaissance Milwaukee West is seeking a full-time Front Desk Agent to warmly welcome guests, manage check-ins/check-outs, issue keys, and handle reservations. You will coordinate with other hotel teams to ensure smooth arrivals and resolve guest questions and concerns. The role requires a high school diploma, excellent communication, and a friendly, proactive attitude.

Experience with hotel reservations software is preferred. Benefits include travel discounts, PTO, holidays, and health coverage.