Front Desk (Guest Reception) Agent

Arbor Lodging; Milwaukee (WI); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Hotel discounts worldwide

Paid time off

7 paid holidays

Health/dental/vision insurance

Free parking

Uniforms provided

Safety shoe discount

401(k) with company match

Job summary

Renaissance Milwaukee West is seeking a full-time Front Desk Agent to warmly welcome guests, manage check-ins/check-outs, issue keys, and handle reservations. You will coordinate with other hotel teams to ensure smooth arrivals and resolve guest questions and concerns. The role requires a high school diploma, excellent communication, and a friendly, proactive attitude.

Experience with hotel reservations software is preferred. Benefits include travel discounts, PTO, holidays, and health coverage.

Qualifications

• High school Diploma or equivalent.
• Credit Card handling experience preferred.
• Hotel Front Desk experience preferred.
• Experience with hotel reservations software preferred.
• Outgoing and friendly demeanor with guest satisfaction focus.
• Excellent written and verbal communication and organizational skills.

Responsibilities

• Greet and check-in guests in a friendly manner.
• Assist in taking reservations, pre-registrations, and room blocking.
• Assist large groups on arrival.
• Help guests find dining, shopping, and nearby attractions.
• Resolve guest issues promptly.
• Process payments according to procedure.
• Upsell additional facilities and services.
• Handle check-out tasks.
• Ensure all balances are settled at end of shift.
• Coordinate with other departments to resolve guest requests.

Skills

Excellent communication

Team-oriented

Positive demeanor

Ability to stand 8 hours

Willing to go the extra mile

Organizational skills

Education

High school diploma

Tools

Hotel reservations software

Job description

Description

Your Path Begins Here

At Renaissance Hotels, inspiration comes from the unexpected. Embrace spontaneity and discovery and celebrate connection with the destination. Join a welcoming and motivated team of Ambassadors who embody the spirit and style of the local neighborhood.

Renaissance Milwaukee West, premium distinctive AAA Four Diamond hotel, is seeking a full-time Guest Reception (Front Desk) Agent to join our team.

Managed by Arbor Lodging, a leading hotel investment and management company with a growing portfolio of hotels throughout the United States, Mexico, and the Caribbean. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt, and IHG. Our service ethos is proactive and holistic, fostering an environment where guests feel truly welcomed and supported at every interaction. Our culture is people-focused, data-driven, and results-oriented.

Summary

The Front Desk Agent is the first person who greets and welcomes guests when they arrive at the hotel. They are responsible for processing all guest check-ins and check-outs, distributing room keys, registering guests, verifying reservations, and helping guests with any questions or complaints, in addition to addressing guest service needs.

Duties & Responsibilities

• Greet and check-in guests in a friendly manner
• Assist in taking reservations, pre-registrations, and room blocking
• Assist large groups upon arrival
• Assist guests in finding dining, shopping, and other "hidden gems" nearby
• Be the first to handle and resolve guest issues
• Process payments according to procedure
• Upsell additional facilities and services
• Performs all check-out tasks
• Ensure all cash, checks, and credit card balances at the end of each shift
• Answer questions and address guest needs and requests
• Communicate internally with other departments when necessary to resolve a guest concern or request
• Additional tasks may be assigned at any given time

Requirements

Qualifications

• High school Diploma or equivalent
• Credit Card handling experience preferred
• Hotel Front Desk experience preferred
• Experience with hotel reservations software preferred
• Outgoing and friendly demeanor, and is willing to go the extra mile to ensure complete guest satisfaction
• Positive, upbeat demeanor
• Excellent written and verbal communication and organizational skills
• Team-oriented
• Ability to stand for 8 hours at a time
• Ability to lift 20 lbs. on occasion

Benefits

• Hotel and Travel Discounts Worldwide
• Paid Time Off Annually - Begin Accruing Immediately!
• 7 Paid Holidays
• Health, dental, and vision insurance (multiple plan choices to best fit your needs)
• Free parking in covered structure and easy access to public transportation
• Complimentary and deeply discounted food and beverage
• Uniforms provided by the company
• Safety shoe discount
• 401(k) with company match
• Clean and secure locker room for personal belongings

Compensation

• The starting hourly pay range for this position is $16.00.

Arbor’s Guiding Principles

Arbor Lodging focuses on Five Guiding Principles to foster a culture where growth, development, and progression thrive within the properties:

• Do the Right Thing - Operate and act with integrity in all you do even when it is not convenient.
• Lead with Heart - Be kind, passionate and hospitable.
• Be Accountable - Take ownership and deliver results.
• Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change.
• Celebrate Differences - Embrace diversity; respect individual opinions and ideas.

Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.