Guest Experience Associate - Front Desk

Hyatt; Milwaukee (WI); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Competitive compensation package

401K with matching and paid time off

Hotel discounts at locations worldwide

Job summary

Hyatt Place Milwaukee/Downtown is seeking a Guest Service Representative to deliver world-class hospitality at the front desk. This role handles check-ins, check-outs, cash handling, and guest inquiries, ensuring accuracy and a high standard of service throughout shifts.

The incumbent will promote hotel services, manage wake-up calls, and maintain front desk logs while upholding safety policies and professional appearance. Prior hotel or customer service experience is preferred.

Qualifications

• High School Diploma, GED, or equivalent relevant work experience.
• Previous customer service or hotel experience required; Hilton experience is helpful.
• Friendly demeanor, excellent communication, and customer service skills.
• Strong organizational and prioritization abilities.
• Prior computer experience using Windows-based software.

Responsibilities

• Greet and assist guests during check-in to ensure satisfaction with assigned rooms.
• Handle guest check-outs, ensuring accuracy of billing and resolving any issues promptly.
• Manage cash transactions and maintain accurate records.
• Answer guest inquiries, take reservations, and promote hotel services to increase occupancy.
• Address guest concerns promptly and courteously, both in person and over the phone.
• Operate telephone systems, assist with internal calls, and schedule wake-up calls as needed.
• Complete shift checklists to ensure thoroughness and accuracy in the daily tasks.
• Process incoming mail, messages, and faxes promptly and efficiently.
• Maintain communication through the front desk log book and inform incoming shifts of any issues that need attention.
• Serve as a cashier and attend to market needs when required.
• Maintain a high standard of personal appearance and proper uniform within the department.
• Greet guests, visitors, and team members in a courteous and friendly manner and assist them with any needs.
• Be proficient in Safety and Security Policies and train all team members in these procedures.

Skills

Friendly demeanor

Excellent communication

Customer service skills

Strong organizational and prioritizati

Education

High School Diploma / GED

Tools

Windows-based software

Job description

Hyatt Place Milwaukee/Downtown is seeking a Guest Service Representative to deliver world-class hospitality at the front desk. This role handles check-ins, check-outs, cash handling, and guest inquiries, ensuring accuracy and a high standard of service throughout shifts.

The incumbent will promote hotel services, manage wake-up calls, and maintain front desk logs while upholding safety policies and professional appearance. Prior hotel or customer service experience is preferred.