Guest Experience Agent - Front Desk (Part/Full-Time)

Concord Hospitality Enterprises Co.; Westerville (OH); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Life insurance and disability options

401(k) with company match

Tuition assistance

Discounted room rates at Concord-owned

Training and career advancement

Job summary

The Renaissance Westerville Hotel, part of Concord Hospitality Enterprises Co., is seeking Front Desk Agents for both part-time and full-time roles with starting wages of $16/hour. You will welcome guests and support them from arrival to departure, ensuring a smooth and memorable stay.

Responsibilities include assisting guests, posting charges, handling inquiries, and maintaining hospitality standards while staying informed about hotel programs and safety policies.

Qualifications

• High school diploma or equivalent preferred.
• Prior hospitality or customer service experience is a plus.
• Strong interpersonal and communication skills.
• Ability to multitask and remain professional in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.

Responsibilities

• Assist guests efficiently, courteously, and professionally at all times.
• Maintain a high level of service and hospitality standards.
• Promptly address guest concerns and ensure satisfaction in a timely manner.
• Post guest charges, collect payments, and follow cash handling procedures.
• Handle guest mail and messages with respect to privacy and professionalism.
• Stay knowledgeable about the Renaissance brand, travel programs, and special offers.
• Communicate guest feedback effectively to departments and management.
• Respond quickly to calls, lobby visitors, and team members needing assistance.
• Maintain full knowledge of hotel safety and emergency procedures.

Skills

Hospitality experience

Customer service

Interpersonal skills

Multitasking

Attention to detail

Flexibility

Education

High school diploma or equivalent

Job description

The Renaissance Westerville Hotel, part of Concord Hospitality Enterprises Co., is seeking Front Desk Agents for both part-time and full-time roles with starting wages of $16/hour. You will welcome guests and support them from arrival to departure, ensuring a smooth and memorable stay.

Responsibilities include assisting guests, posting charges, handling inquiries, and maintaining hospitality standards while staying informed about hotel programs and safety policies.