Evening Front Desk Guest Services Pro

Arbor Lodging; Milwaukee (WI); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Hotel and Travel Discounts Worldwide

Paid Time Off Annually - Begin Accrued

7 Paid Holidays

Health, dental, and vision insurance

Free parking in covered structure

Complimentary and deeply discounted F&

Uniforms provided by the company

Safety shoe discount

401(k) with company match

Locker room for personal belongings

Job summary

Renaissance Milwaukee West, managed by Arbor Lodging, seeks a Front Desk Guest Reception Agent to warmly greet guests, check them in/out, and provide reservations support with PM hours (3:00pm–11:00pm). The role emphasizes guest satisfaction and seamless service across departments.

Responsibilities include payments handling, upselling services, and assisting with local recommendations while maintaining professionalism and hospitality at all times.

Qualifications

• Schedules include PM availability (3:00pm-11:00pm) and varied shifts.
• High school Diploma or equivalent.
• Credit card handling experience preferred.
• Hotel front desk experience preferred.
• Experience with hotel reservations software preferred.
• Outgoing and friendly demeanor; willing to go the extra mile.
• Excellent written and verbal communication and organizational skills.
• Team-oriented.
• Ability to stand for 8 hours and lift 20 lbs.

Responsibilities

• Greet and check-in guests in a friendly manner.
• Assist in taking reservations, pre-registrations, and room blocking.
• Assist large groups upon arrival.
• Assist guests with dining, shopping, and local recommendations.
• Handle and resolve guest issues.
• Process payments according to procedure.
• Upsell facilities and services.
• Perform check-out tasks.
• Ensure all balances are accurate at shift end.
• Communicate with other departments to resolve guest requests.

Skills

Outgoing demeanor

Excellent communication

Team-oriented

Stand for 8 hours

Lift 20 lbs

Education

High school diploma or equivalent

Tools

Hotel reservations software

Job description

Renaissance Milwaukee West, managed by Arbor Lodging, seeks a Front Desk Guest Reception Agent to warmly greet guests, check them in/out, and provide reservations support with PM hours (3:00pm–11:00pm). The role emphasizes guest satisfaction and seamless service across departments.

Responsibilities include payments handling, upselling services, and assisting with local recommendations while maintaining professionalism and hospitality at all times.