Part-Time Front Desk Agent — Elevate Guest Experience

Hilton Milwaukee; Milwaukee (WI); On-site; USD 19,000 - 28,000; Part time

Benefits offered by this job

Free meal

Room discounts

Restaurant discounts

Free parking

Movie theater coupons

Career growth opportunities

Early wage access

Paid time off

Job summary

The Hilton Milwaukee is seeking a dedicated Part-Time Front Desk Agent in downtown Milwaukee to greet guests, check in/out, and deliver prompt, courteous service for a premier guest experience.

Responsibilities include using a computer system for guest requests, handling inquiries, managing the House Bank, and working a shift from 3-11pm on weekdays or weekends as required. Great benefits and growth opportunities with Marcus Hotels & Resorts.

Qualifications

• Excellent customer service skills and communication are required.
• Previous hotel, receptionist, customer service, front desk or administrative experience preferred.
• Must be able to work a varied schedule including days, evenings, weekends, holidays.
• High school diploma or equivalent required.
• Ability to read, listen, and communicate effectively in English.
• Ability to input information using a moderately complex computer system.
• Hearing and visual ability to observe emergencies.

Responsibilities

• Greet and welcome guests as they arrive at the hotel.
• Check guests in and out of rooms.
• Input and retrieve information from the computer system and assign rooms based on guest needs.
• Handle internal and external guests with patience, tact, and diplomacy.
• Respond to guest requests and questions and report issues to management.
• Promptly answer the phone in a professional manner.
• Maintain cash handling accuracy including responsibility for the house bank.
• Other duties as assigned.

Skills

Customer service

Communication

English proficiency

Hotel/front desk experience

Input information into computer system

Education

High school diploma or equivalent

Tools

Computer systems

Job description

The Hilton Milwaukee is seeking a dedicated Part-Time Front Desk Agent in downtown Milwaukee to greet guests, check in/out, and deliver prompt, courteous service for a premier guest experience.

Responsibilities include using a computer system for guest requests, handling inquiries, managing the House Bank, and working a shift from 3-11pm on weekdays or weekends as required. Great benefits and growth opportunities with Marcus Hotels & Resorts.