Front Desk Agent

White Lodging Services, Inc.; Milwaukee (WI); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

DailyPay

Shift swapping via app

Unlimited referral bonuses

Paid time off

Wellness tools

Tuition reimbursement

Room/ dining discounts

Growth opportunities

EAP

Job summary

White Lodging Services, Inc. at Milwaukee Marriott Downtown is seeking a Front Desk Agent to warmly welcome guests, manage reservations, and ensure a seamless check-in/out experience.

You will communicate effectively, thrive in a fast-paced guest-facing environment, and contribute to a positive, courteous atmosphere across shifts. Weekend and holiday availability is required.

Qualifications

• Excellent communication and guest service mindset.
• Ability to stand and move for long periods.
• Willingness to work weekends and holidays as needed.

Responsibilities

• Provide the highest quality of service to guests, anticipating and exceeding their expectations.
• Check guests in and out efficiently and in a friendly manner.
• Understand and follow all cash handling and hotel procedures.
• Develop knowledge of hotel staff, services, hours of operation, room locations, rates, amenities, and surroundings.
• Assist in maintaining lobby and entrance cleanliness.
• Ensure security and confidentiality of guest and hotel information.
• Respond to and resolve guest concerns or complaints.
• Perform other duties as assigned.

Skills

Strong communication

Customer service

Flexibility

Team player

Stamina for long hours

Job description

Description

At Milwaukee Marriott Downtown, our Front Desk team gives a first impression of what exceptional guest experiences look like! Our Front Desk Team is responsible for giving a warm welcome, anticipating guests needs, and being knowledgeable of our area and services. The Marriott Milwaukee Downtown's central location puts you in the hub of the area's most popular attractions. Conveniently located in Downtown Milwaukee, just minutes from Historic Third Ward, we're near Wisconsin Center, Fiserv Forum and the famous Summerfest grounds.

Compensation starting at $16.50/hour + performance based incentives with potential for additional $50+/week.

Who We Are

Join White Lodging — a hospitality company developing and operating award-winning, premium-brand hotels, rooftop bars, and restaurants in top U.S. cities. We know that the hospitality business, like life, is about how you make people feel. Enjoy a supportive team culture, flexible scheduling, and real career growth opportunities across multiple hotel properties in your market.

We are looking for a Front Desk Agent to join our team. In this role, you will welcome and register hotel guests, manage reservations, and ensure a seamless check-in and check-out experience. The ideal candidate has strong communication skills, a customer-first mindset, and the ability to thrive in a dynamic, guest-facing environment. This is a great opportunity for anyone looking to start or grow a career in hotel front desk operations, hospitality management, or guest services.

What You'll Do

• Provide the highest quality of service to guests, anticipating and exceeding their expectations
• Check guests in and out efficiently and in a friendly manner
• Understand and consistently follow all cash handling and accounting procedures including hotel credit and check cashing procedures
• Develop thorough knowledge of hotel staff, services, hours of operation, room locations, rates, amenities, and surroundings
• Assist in maintaining the cleanliness of the lobby and entrance
• Ensure security and confidentiality of all guest and hotel information
• Effectively respond to and resolve guest concerns or complaints
• Perform other duties as assigned

What You'll Bring

• Strong communication skills
• A passion for customer service
• The ability to be flexible and adapt to any situation
• A desire to work as part of the front desk team
• An outgoing personality with a positive attitude
• Previous hospitality experience is helpful but not required
• Ability to stand and move at a fast pace for long periods of time, with availability to work long hours, weekends, and holidays as necessary

What You Can Look Forward To

• DailyPay — get paid when you need it
• Advanced scheduling with easy shift swapping via our app
• Unlimited employee referral bonuses
• Paid time off (PTO) with rollover
• Complimentary wellness tools
• Leadership development & tuition reimbursement
• Discounts on hotel rooms, dining, and travel
• Growth opportunities across multiple hotel properties in your market
• Employee Assistance Program (EAP)