Evening Front Desk Agent — Guest Services Pro

Arbor Lodging; Wauwatosa (WI); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Hotel discounts

Paid time off

Holiday pay

Health insurance

Free parking

Uniforms provided

401(k)

Discounted food & beverage

Job summary

Renaissance Milwaukee West, managed by Arbor Lodging, is seeking a full-time Guest Reception (Front Desk) Agent with routine PM availability (3:00pm–11:00pm). The role greets guests, processes check-ins/outs, handles reservations, and assists guests with questions while coordinating with other departments.

Expect to upsell offerings, manage payments, and ensure guest satisfaction throughout the stay. The position offers hotel discounts, benefits, and a dynamic hospitality environment.

Qualifications

• High school diploma or equivalent.
• Credit card handling experience preferred.
• Hotel front desk experience preferred.
• Experience with hotel reservations software preferred.
• Outgoing, friendly demeanor with strong communication and organization.

Responsibilities

• Greet and check-in guests in a friendly manner.
• Assist reservations, pre-registrations, and room blocking.
• Assist large groups on arrival and with directions to local amenities.
• Resolve guest issues promptly and communicate with other departments.
• Process payments and upsell facilities and services.
• Handle check-out tasks and balance cash/credit cards.

Skills

Outgoing demeanor

Strong communication

Team oriented

Stand 8 hours

Lift 20 lbs

Education

High school diploma or equivalent

Tools

Reservations software

Job description

Renaissance Milwaukee West, managed by Arbor Lodging, is seeking a full-time Guest Reception (Front Desk) Agent with routine PM availability (3:00pm–11:00pm). The role greets guests, processes check-ins/outs, handles reservations, and assists guests with questions while coordinating with other departments.

Expect to upsell offerings, manage payments, and ensure guest satisfaction throughout the stay. The position offers hotel discounts, benefits, and a dynamic hospitality environment.